IT Operations Lead & Support Manager

Philippine Vending Corporation; Pasig; On-site; PHP 669,600 - 892,800; Full time

Job summary

A technology service provider is seeking an IT Supervisor to oversee IT operations and manage support personnel to ensure efficient functioning of IT systems. The ideal candidate must possess a college degree in IT or a related field, have 4-6 years of relevant experience, and demonstrate strong leadership skills. Responsibilities include supervising daily operations, managing IT support staff, monitoring network performance, and preparing performance reports. Strong knowledge in IT service management and problem-solving skills is essential.

Qualifications

• At least 4-6 years of experience in IT support, infrastructure, or system administration, with at least 2 years in a supervisory role.
• Strong knowledge of Windows Server and Active Directory is required.
• Experience managing IT support/helpdesk operations.

Responsibilities

• Supervise daily IT operations and ensure timely resolution of IT issues.
• Lead and manage IT support staff, including task assignment and monitoring.
• Prepare reports on IT performance and incidents.

Skills

Windows Server

Active Directory

Networking

Incident management

Leadership skills

Problem-solving

Communication skills

ITIL & IT Service Management

Education

College graduate (BS IT / Computer Science / Computer Engineering or related)

Tools

Microsoft 365

Network devices (switches, routers, firewalls)

Backup and recovery systems

Job description

A technology service provider is seeking an IT Supervisor to oversee IT operations and manage support personnel to ensure efficient functioning of IT systems. The ideal candidate must possess a college degree in IT or a related field, have 4-6 years of relevant experience, and demonstrate strong leadership skills. Responsibilities include supervising daily operations, managing IT support staff, monitoring network performance, and preparing performance reports. Strong knowledge in IT service management and problem-solving skills is essential.