Nightshift IT Service Desk Lead - Hybrid/24x7

Cardinal Health International Philippines Inc.; Taguig; Hybrid; PHP 670,000 - 1,228,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking an ITSC Leverage Supervisor to lead a specialized IT Service Center team across customer-facing and client-facing operations.

The role emphasizes performance management, operational excellence, and continuous improvement to ensure service continuity and high customer satisfaction. The supervisor will oversee ServiceNow queue management, workforce optimization, and collaboration with cross-functional IT teams to resolve complex incidents

Qualifications

• At least 2 full years of experience as an IT Supervisor, preferably Service Delivery and Support Desk.

Responsibilities

• Provides key leadership and direction to the IT Service Center Leverage team.

Skills

IT Service Center supervision

ServiceNow

ITIL Foundations

Operations management

Incident management

Communication skills

24x7 support

Workforce management

Analytical reporting

Root cause analysis

Education

Bachelor's degree

Tools

ServiceNow

Job description

Cardinal Health International Philippines Inc. is seeking an ITSC Leverage Supervisor to lead a specialized IT Service Center team across customer-facing and client-facing operations.

The role emphasizes performance management, operational excellence, and continuous improvement to ensure service continuity and high customer satisfaction. The supervisor will oversee ServiceNow queue management, workforce optimization, and collaboration with cross-functional IT teams to resolve complex incidents