Omnichannel Customer Care Specialist

Canon New Zealand

Philippines

Hybrid

PHP 279,000 - 446,000

Full time

5 days ago

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Benefits offered by this job

Flexible working arrangements

Inclusive and diverse workforce

Job summary

Canon Business Services Centre Philippines is hiring for a Customer Care role focused on delivering exceptional service across phone, email, and social channels. You will build strong customer relationships, respond to information requests, and strive for first contact resolution while handling a broad set of inquiries.

The role emphasises customer focus, proactive problem solving, and continuous personal development within a flexible work setup.

Qualifications

Customer facing and complaint handling experience.
Strong communications skills in English language.
Pro-active approach with a can-do mentality.
Delivery and solutions focused.
Intermediate level of Microsoft Outlook, Word, Excel.

Responsibilities

Drive a professional internal and external Customer Focused culture within the business area and the organisation.
Establish and maintain key customer relationships through effective communication.
Respond to information requests and resolve queries, aiming for first call resolution; seek support if needed.
Receive and respond to information in an omnichannel environment (phone, email, social media).
Prioritise and complete allocated work.
Operate a variety of systems to improve efficiency and customer experiences.
Develop personal capabilities through learning opportunities.
Support continuous improvement in the Customer Care Centre environment.