IT Security Manager

Dempsey Resource Management Inc.; Makati; On-site; PHP 1,850,709 - 2,776,063; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Job summary

Dempsey Resource Management Inc. is seeking a full-time SaaS Operations Specialist based in Makati. The ideal candidate will have a Bachelor’s degree and a minimum of two years' experience in the SaaS sector. Responsibilities include managing SaaS operations, enhancing customer relationships, and monitoring client engagement. Strong analytical and interpersonal skills are critical, along with proficiency in CRM tools. Join us to support our clients effectively and drive operational excellence.

Qualifications

• Minimum of two years of relevant experience in the SaaS industry.
• Proven experience with SaaS products in sales, customer success, or operations.
• Strong understanding of SaaS business models, subscription lifecycle, and customer retention strategies.

Responsibilities

• Manage and support SaaS-related operations, ensuring smooth delivery of products to clients.
• Monitor customer usage and subscription performance to identify upselling opportunities.
• Collaborate with cross-functional teams to enhance customer experience.

Skills

Excellent communication and interpersonal skills

Analytical mindset

Highly organized and detail-oriented

Proficient in CRM tools

Strong problem-solving skills

Education

Bachelor’s degree in Business, Marketing, IT or related field

Tools

CRM tools

Reporting platforms

Standard productivity software

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Key Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or any related field.
• Minimum of two (2) years of relevant experience in the Software-as-a-Service (SaaS) industry (non-negotiable).
• Proven experience in handling SaaS products, platforms, or solutions in areas such as sales, customer success, account management, or operations.
• Strong understanding of SaaS business models, subscription lifecycle, and customer retention strategies.
• Excellent communication and interpersonal skills, with the ability to engage clients and stakeholders effectively.
• Analytical mindset with the ability to interpret data, generate insights, and support decision-making.
• Proficient in CRM tools, reporting platforms, and standard productivity software.
• Highly organized, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.
• Self‑driven with strong problem‑solving skills and a results‑oriented approach.

Key Responsibilities

• Manage and support SaaS‑related operations, ensuring smooth delivery of products or services to clients.
• Build and maintain strong client relationships to drive customer satisfaction, retention, and account growth.
• Monitor customer usage, engagement, and subscription performance to identify opportunities for upselling or improvement.
• Provide product guidance, onboarding support, and issue resolution to clients as needed.
• Collaborate with cross‑functional teams (e.g., Sales, Product, Technical Support) to enhance customer experience.
• Track and report key performance metrics, including customer retention, churn rate, and revenue growth.
• Identify process improvements and recommend strategies to optimize SaaS operations and service delivery.
• Stay updated on industry trends, competitor offerings, and emerging technologies within the SaaS space.
• Ensure accurate documentation of client interactions, reports, and system updates.