IT Sales and Support Administrator

TRUSTERA SOLUTIONS INC; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

TRUSTERA SOLUTIONS INC in Makati is seeking an IT Generalist to manage Networking, hardware and software support, IT asset and vendor coordination, and internal IT daily operations. The role includes configuring switches, routers, VPN, DNS, DHCP, VLAN, Windows/Linux workstations, asset tagging, and monitoring workflows using Zapier, Make.com, Power Automate, and Laravel-based tasks.

Candidates should be hands-on with troubleshooting, documentation, and coordinating with external providers to

Qualifications

• Experience in daily technical support and troubleshooting.
• Workstation setup and employee IT support.
• IT ticket and documentation management.
• Coordination with external IT providers.

Responsibilities

• Networking: IP addressing, subnetting, routing; VPN, DNS, DHCP, VLAN; network troubleshooting.
• Hardware & Software Support: hardware troubleshooting, Windows/Linux setup, BIOS/UEFI updates, user accounts.

Skills

IP addressing

Subnetting

Routing

Network troubleshooting

QoS & load balancing

Hardware troubleshooting

Windows/Linux troubleshooting

User account management

Tools

Zapier

Make.com

Power Automate

Laravel queues

Git

Job description

Networking

• IP addressing, subnetting, and routing

• Switch, router, and firewall configuration

• VPN, DNS, DHCP, and VLAN

• Network troubleshooting

• Basic QoS and load balancing

Hardware & Software Support

• Hardware troubleshooting, replacement, and maintenance

• Windows/Linux installation and troubleshooting

• BIOS/UEFI and firmware updates

• User account and access management

• PC/server and peripheral support

IT Asset & Vendor Management

• Asset tagging, tracking, and disposal

• Software license management

• IT vendor coordination and cost monitoring

• PhilGEPS account and procurement support

Internal IT Support

• Daily technical support and troubleshooting

• Workstation setup and employee IT support

• IT ticket and documentation management

• Coordination with external IT providers

Automation & Monitoring

• Zapier, Make.com, and Power Automate

• Laravel queues, CRON, and Scheduler

• Basic CI/CD and Git

• System and network monitoring

Software Development – Basic

• Laravel MVC and Blade

• REST API and webhook development

• Authentication and role-based access

• Artisan, Queues, and Scheduler

• Basic CI/CD deployment