ICT On-Site Support Staff

Jobtailor

Pasig

On-site

PHP 240,000 - 400,000

Full time

4 days ago

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Job summary

Jobtailor is seeking an IT Support Associate to troubleshoot and resolve hardware and software issues across desktops, laptops, and peripherals. You will monitor security standards, test equipment, and collaborate with the team to ensure timely resolutions and smooth operations.

The role requires strong problem-solving, communication, and organizational skills, with responsibility for equipment preparation, VPN configuration, and logistics for home use.

Qualifications

Experience in troubleshooting and providing IT support
Basic understanding of network systems, operating systems, and IT hardware
Strong problem-solving skills and attention to detail
Ability to communicate effectively and work collaboratively with a team
Excellent organizational and time management skills

Responsibilities

Troubleshoot equipment malfunctions and resolve issues using knowledge-based tools, IT Service Desk, or Shift Supervisor.
Monitor user and system adherence to security standards.
Evaluate and test equipment, network/software, and system tools; submit recommendations.
Operate and monitor operating systems, platforms, networks, servers, and software; escalate when needed.
Assist with installation, configuration, and usability of desktops, laptops, and software.
Document, track, and monitor problems to ensure timely resolution.
Prepare equipment for operations and set up for work-from-home users.
Configure VPNs for remote work and arrange logistics for home technology delivery.

Skills

Troubleshooting

IT Support

Network Systems

Operating Systems

IT Hardware

Installation

Configuration

Usability Testing

Documentation

Problem Tracking

Tools

Knowledge-Based Tools

IT Service Desk

VPN Configuration

Peripheral Equipment

Computer Equipment

Job description

Troubleshoot minor equipment malfunctions and resolve issues using knowledge-based tools, the IT Service Desk, and/or the Shift Supervisor
Monitor user and system adherence to security standards
Evaluate and test equipment, network/software, and system tool products, submitting recommendations to the Shift Supervisor
Operate and monitor operating systems, platforms, networks, servers, and software; escalated or resolve exceptions according to established procedures
Assist with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software
Escalate issues to higher levels of support when needed
Document, track, and monitor problems to ensure timely resolution
Set up and load computer equipment with required items and prepare equipment for operations
Gather and analyze information about user issues and determine the best resolution
Ensure hardware accessories are functional and usable, troubleshooting hardware issues as the primary support scope
Provide physical support to system users
Prepare machines for work-from-home users, configure VPNs for out-of-office environments, and arrange logistics for delivery of technology items for home use

Requirements

Experience in troubleshooting and providing IT support
Basic understanding of network systems, operating systems, and IT hardware
Strong problem-solving skills and attention to detail
Ability to communicate effectively and work collaboratively with a team
Excellent organizational and time management skills

Core Competencies

Demonstrates expertise in troubleshooting IT support issues, with a solid understanding of network systems, operating systems, and IT hardware. Capable of effective communication and collaboration within a team to ensure timely resolution of user problems.

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