IT Process Excellence Lead

Palawan Group of Companies; Mandaluyong; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Palawan Group of Companies seeks an IT Process Excellence Supervisor to lead and execute initiatives focused on standardizing IT processes, governance maturity, and continuous improvement across IT functions. You will drive process documentation, governance alignment, and service reliability while guiding a team and coordinating with stakeholders.

The role emphasizes governance awareness, incident/problem handling, and operations stability, with a focus on delivering measurable improvements and

Qualifications

• Bachelor’s degree in IT/CS/IS/Business or related field.
• 3+ years in IT Governance, ITSM, Process Improvement or Quality.
• 1+ year supervisory/lead experience preferred.
• Experience in regulated industries is an advantage.

Responsibilities

• Review, document, standardize and optimize IT processes and workflows.
• Lead process improvement initiatives and operational reviews.
• Ensure process docs meet governance standards and business needs.
• Monitor implementation of approved process improvements.
• Coordinate continuous improvement and governance assessments.
• Lead governance awareness and IT engagement programs.
• Supervise team members and provide coaching and feedback.
• Prepare dashboards and reports on process improvements.

Skills

IT Governance

Process Improvement

Root Cause Analysis

Stakeholder Management

Leadership & Supervision

Change Management

Education

Bachelor's Degree in IT/CS/IS/Eng or related

Master's Degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Palawan Group of Companies seeks an IT Process Excellence Supervisor to lead and execute initiatives focused on standardizing IT processes, governance maturity, and continuous improvement across IT functions. You will drive process documentation, governance alignment, and service reliability while guiding a team and coordinating with stakeholders.

The role emphasizes governance awareness, incident/problem handling, and operations stability, with a focus on delivering measurable improvements and