IT Operations Supervisor — Lead Tech-Powered Excellence

Concentrix; Quezon City; On-site; PHP 893,000 - 1,228,000; Full time

Job summary

Concentrix is seeking a Supervisor, IT Operations (TCF) to oversee daily IT operations within a team-based environment at UP Ayala TechnoHub, Quezon City. The role focuses on guiding staff, ensuring adherence to processes, and meeting performance targets in a fast-paced setting.

As a supervisor, you will monitor tasks, coach team members, and report to a Manager/Sr. Manager while contributing to cost management and service quality improvements for our clients in the Philippines market.

Qualifications

• Entry level professional in a supervisory role.
• Directs subordinates on actions based on established policies.
• Provides input and contributes to cost management.
• Follows established practices to analyze data and issues.
• Monitors daily/weekly operations and ensures targets.
• Reports to Manager/Sr. Manager.

Responsibilities

• Directs the team on action plans using established policies.
• Keeps costs in check for the unit.
• Monitors daily/weekly operations and achieves weekly targets.
• Coaches and provides feedback to drive performance.
• Maintains schedules and workflow for the team.
• Interacts daily with subordinates and peers to share information.
• Coordinates, supervises and drives direct reports to achieve set metrics.

Job description

Concentrix is seeking a Supervisor, IT Operations (TCF) to oversee daily IT operations within a team-based environment at UP Ayala TechnoHub, Quezon City. The role focuses on guiding staff, ensuring adherence to processes, and meeting performance targets in a fast-paced setting.

As a supervisor, you will monitor tasks, coach team members, and report to a Manager/Sr. Manager while contributing to cost management and service quality improvements for our clients in the Philippines market.