IT Operations Technical Specialist
Concentrix
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Job summary
Concentrix is seeking a Technical Representative, IT Operations (TCF) in Makati. You will provide basic system-level support for desktops, phones, and related accessories. The role emphasizes coordinating with engineering teams and performing routine hardware and software upgrades and maintenance.
Join a global tech-enabled services leader known for awards and a culture of continuous learning. This position is based in Manila with on-site responsibilities and opportunities to contribute to IT
Qualifications
- Fundamental knowledge of basic troubleshooting of desktops, phones and computer accessories.
Responsibilities
- Coordinate as smart hands with different portfolio and engineering workgroups.
- Provide basic telephony support in installation and troubleshooting on telephone sets and voicemail.
- Perform hardware and software upgrades to peripheral equipment.
- Attend to break/fix engagements for technology-related problems and issues from internal and external clients.
- Prepare and submit reports of computer hardware and software inventory by site and system.
- Perform site maintenance and safety checks of assigned equipment.
- Ensure antivirus definitions and Microsoft patches are updated as outlined by Desktop Engineering.
- Perform backups for onsite servers.
Skills
Tools
Job description
Concentrix is seeking a Technical Representative, IT Operations (TCF) in Makati. You will provide basic system-level support for desktops, phones, and related accessories. The role emphasizes coordinating with engineering teams and performing routine hardware and software upgrades and maintenance.
Join a global tech-enabled services leader known for awards and a culture of continuous learning. This position is based in Manila with on-site responsibilities and opportunities to contribute to IT
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