Technical Representative, IT Operations (TCF)

Concentrix; Makati; On-site; PHP 312,000 - 469,000; Full time

Job summary

Concentrix is seeking a Technical Representative, IT Operations to provide basic system-level support for a multi-user operating system, hardware and software tools. The role covers installation, configuration, maintenance and basic troubleshooting of desktops, phones and related accessories.

You will coordinate with engineering teams, perform telephony support, hardware and software upgrades, and ensure antivirus and patch updates across sites.

Qualifications

• Basic system-level support for a multi-user operating system, hardware and software tools.
• Troubleshoot desktops, phones and related accessories.
• Install and configure hardware and software; perform upgrades.
• Maintain antivirus definitions and apply Microsoft patches as directed.
• Prepare, maintain and submit inventory reports by site and system.
• Perform onsite server backups and routine safety checks.
• Attend 1:1 meetings with manager.

Responsibilities

• Coordinate as smart hands with portfolio and engineering teams.
• Provide basic telephony support for installation and troubleshooting of telephone sets and voicemail.
• Perform hardware/software upgrades to peripheral equipment.
• Address break/fix engagements for technology issues.
• Maintain inventory records and reports.
• Ensure antivirus updates and patches are current.
• Conduct onsite server backups.
• Complete mandatory training within the timeframe.

Skills

System support

Desktop troubleshooting

Telephony support

Hardware upgrades

Software upgrades

Inventory reporting

Antivirus/patch management

On-site maintenance

Job description

The Technical Representative, IT Operations (TCF) works under general direction, provides basic system-level support of a multi-user operating system, hardware and software tools, including installation, configuration, maintenance and support of these systems. This position requires fundamental knowledge of basic troubleshooting of desktops, phones and computer related accessories.Essential Functions/Core Responsibilities• Coordinate as smart hands with different portfolio and engineering workgroups• Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes• Perform hardware and software upgrades to peripheral equipment• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system• Perform site maintenance and safety checks of assigned equipment• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering• Performs backup for the onsite servers. Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports