IT Operations & Service Associate

RCBC; Muntinlupa; On-site; PHP 400,000 - 800,000; Full time

Job summary

RCBC is seeking an IT Infrastructure and Systems professional to plan, organize and execute IT infrastructure per bank standards and MTPP compliance, managing operations and supporting existing applications while developing new technical solutions.

You will ensure efficiency in line with service standards, support process improvements and technology implementations across the branch network, and engage clients with excellent customer service.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make efficient decisions.
• Strong time management and security awareness.
• Empathic and able to engage with people.
• Committed to organization, service orientation, and accuracy.

Responsibilities

• Ensure efficiency on par with the Business Center's service standards.
• Support process improvements and technology implementations across branch systems.
• Engage with the business center's clients and provide excellent customer service.
• Work in a systematic manner to handle delegated administrative functions.

Skills

Customer service

Process improvement

Time management

Decision making

Empathy

Security awareness

Education

Bachelor's degree (4-year)

Job description

RCBC is seeking an IT Infrastructure and Systems professional to plan, organize and execute IT infrastructure per bank standards and MTPP compliance, managing operations and supporting existing applications while developing new technical solutions.

You will ensure efficiency in line with service standards, support process improvements and technology implementations across the branch network, and engage clients with excellent customer service.