Service Associate (For Pooling)

RCBC; Muntinlupa; On-site; PHP 400,000 - 800,000; Full time

Job summary

RCBC is seeking an IT Infrastructure and Systems professional to plan, organize and execute IT infrastructure per bank standards and MTPP compliance, managing operations and supporting existing applications while developing new technical solutions.

You will ensure efficiency in line with service standards, support process improvements and technology implementations across the branch network, and engage clients with excellent customer service.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make efficient decisions.
• Strong time management and security awareness.
• Empathic and able to engage with people.
• Committed to organization, service orientation, and accuracy.

Responsibilities

• Ensure efficiency on par with the Business Center's service standards.
• Support process improvements and technology implementations across branch systems.
• Engage with the business center's clients and provide excellent customer service.
• Work in a systematic manner to handle delegated administrative functions.

Skills

Customer service

Process improvement

Time management

Decision making

Empathy

Security awareness

Education

Bachelor's degree (4-year)

Job description

Job Summary

• Responsible for the overall planning, organizing, and execution of assigned IT infrastructure and systems in accordance with bank standards and MTPP compliance laws and regulations. This includes managing assigned IT operations and functions to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.

• Responsible for the overall planning, organizing, and execution of assigned IT infrastructure and systems in accordance with bank standards and MTPP compliance laws and regulations. This includes managing assigned IT operations and functions to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).


• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.


• Capable in engaging to the business center's clients and offer an excellent customer service and experience.


• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.


• Fresh graduates are welcome to apply.


• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.


• Has controlling and monitoring skills and has a sense of security awareness.


• Empathic and can easily engage with people.


• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.