IT Operations Intern: Help Desk, Security & Backup

Concentrix; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A global technology firm in Quezon City is seeking an IT Support Specialist to provide telephony support and troubleshoot technical issues. The ideal candidate will have strong technical skills in hardware and software, along with excellent communication abilities in English. Daily responsibilities include managing help desk tickets, performing equipment maintenance, and ensuring IT infrastructure security. The successful applicant will thrive under pressure and work well within a team environment. Opportunities for career development and training are available.

Qualifications

• Experience supporting telephony systems and performing troubleshooting.
• Knowledge in hardware and software upgrades.
• Ability to analyze network security and manage Wi-Fi settings.

Responsibilities

• Provide telephony support and troubleshooting for telephone sets.
• Perform maintenance and safety checks of IT equipment.
• Manage ticketing systems and resolve technology issues.

Skills

Experience in IT help desk environment

Good technical skills in multi-user operating systems

Strong communication skills (English)

Ability to multi-task and meet timelines

Attention to detail

Self-starter with sense of urgency

Job description

A global technology firm in Quezon City is seeking an IT Support Specialist to provide telephony support and troubleshoot technical issues. The ideal candidate will have strong technical skills in hardware and software, along with excellent communication abilities in English. Daily responsibilities include managing help desk tickets, performing equipment maintenance, and ensuring IT infrastructure security. The successful applicant will thrive under pressure and work well within a team environment. Opportunities for career development and training are available.