IT Operations Intern: Hands-On IT Support

Xerox Philippines; Cebu City; On-site; PHP 167,000 - 234,000; Part time

Job summary

Xerox Philippines IT Operations Support Student Intern will assist the IT Operations team in supporting daily technology‑related activities and ensuring smooth IT services for internal users. The intern will gain hands‑on experience in IT support, incident management, system monitoring, documentation, asset management, and operational processes while working with experienced IT professionals.

During the internship, you will participate in IT projects and process improvements, learn security best

Qualifications

• Currently enrolled in a Bachelor's degree program in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
• Must be eligible to undergo internship/OJT as required by the school.
• Basic understanding of computer hardware, operating systems, networking, and troubleshooting concepts.
• Familiarity with Microsoft Office applications.
• Knowledge of Windows operating systems and common IT support tools is an advantage.
• Strong analytical and problem‑solving skills.
• Good verbal and written communication skills.
• Ability to work effectively in a team environment.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Provide first‑level support for basic hardware, software, and network‑related concerns.
• Assist in monitoring and tracking IT incidents and service requests.
• Support user account administration activities, including account creation, modification, and deactivation.
• Help maintain and update IT documentation, user guides, and operational procedures.
• Assist in hardware and software inventory management and asset tracking.
• Perform routine system checks and report issues or abnormalities to the team.
• Support data gathering, report preparation, and operational metrics tracking.
• Assist with workstation setup, equipment deployment, and user onboarding activities.
• Participate in IT projects and process improvement initiatives as assigned.
• Ensure compliance with company information security policies and IT operational standards.
• Perform other duties and responsibilities related to IT operations as assigned by the supervisor.

Skills

IT basics

Windows OS

Microsoft Office

Analytical thinking

Teamwork

Willingness to learn

Communication skills

Networking concepts

Education

Bachelor's degree in Information Technology / Computer Science / Computer Engineering / Information Systems

Tools

Microsoft Office

ITSM ticketing systems

Windows OS

Job description

Xerox Philippines IT Operations Support Student Intern will assist the IT Operations team in supporting daily technology‑related activities and ensuring smooth IT services for internal users. The intern will gain hands‑on experience in IT support, incident management, system monitoring, documentation, asset management, and operational processes while working with experienced IT professionals.

During the internship, you will participate in IT projects and process improvements, learn security best