IT Operations Intern — Hands-On Tech Support & ITSM

Xerox Philippines; Philippines; On-site; PHP 167,000 - 279,000; Part time

Job summary

Xerox Philippines is offering an IT Operations Support Student Intern position to assist the IT Operations team with daily technology tasks and ensure smooth IT services for internal users. You will gain hands-on experience in incident management, system monitoring, documentation, asset management, and operational processes while working with experienced IT professionals.

This internship provides exposure to ITSM processes, onboarding, and project work, preparing you for a career in IT

Qualifications

• Currently enrolled in a Bachelor's degree program in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
• Must be eligible to undergo internship/OJT as required by the school.
• Basic understanding of computer hardware, operating systems, networking, and troubleshooting concepts.
• Familiarity with Microsoft Office applications.
• Knowledge of Windows operating systems and common IT support tools is an advantage.
• Strong analytical and problem‑solving skills.
• Good verbal and written communication skills.
• Ability to work effectively in a team environment.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Provide first-level IT support for basic hardware, software, and network concerns.
• Monitor and track IT incidents and service requests.
• Assist in user account administration activities, including account creation, modification, and deactivation.
• Help maintain and update IT documentation, user guides, and operational procedures.
• Assist in hardware and software inventory management and asset tracking.
• Perform routine system checks and report issues or abnormalities to the team.
• Support data gathering, report preparation, and operational metrics tracking.
• Assist with workstation setup, equipment deployment, and user onboarding activities.
• Participate in IT projects and process improvement initiatives as assigned.
• Ensure compliance with company information security policies and IT operational standards.
• Perform other duties and responsibilities related to IT operations as assigned by the supervisor.

Skills

Networking concepts

Troubleshooting

Analytical skills

Verbal communication

Written communication

Teamwork

Education

Bachelor's degree in IT/CS/CE/IS

Tools

Microsoft Office

Windows OS

Job description

Xerox Philippines is offering an IT Operations Support Student Intern position to assist the IT Operations team with daily technology tasks and ensure smooth IT services for internal users. You will gain hands-on experience in incident management, system monitoring, documentation, asset management, and operational processes while working with experienced IT professionals.

This internship provides exposure to ITSM processes, onboarding, and project work, preparing you for a career in IT