IT Analyst (Contractual)

SPX PHILIPPINES INC.; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Helpdesk Engineer in Metro Manila to provide day-to-day technical support to end users, ensuring smooth operation of computers, printers and network devices. You will troubleshoot endpoint issues, maintain documentation and support IT services for staff.

Role requires Windows/macOS experience, TCP/IP knowledge, and willingness to cover after-hours shifts in a fast-paced corporate IT environment. Diploma/degree in IT with 3+ years of experience preferred.

Qualifications

• Provide day-to-day technical support to end users and ensure smooth operation of computers, network devices and printers.
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation.
• Handle asset management, maintain inventory and liaise with vendors.
• Maintain and monitor office network infrastructure, IT security and antivirus tools.
• Cover after-office hours and weekend support if infrastructure issues arise; strong initiative and learning mindset.
• Minimum 3 years of relevant experience in a similar role.

Responsibilities

• Check and resolve issues on Windows and macOS endpoints and network devices.
• Document standard operating procedures and knowledge articles.
• Assist with scheduled server backups, system monitoring and reporting.
• Interact with vendors for hardware maintenance and procurement.

Skills

Helpdesk

Customer support

Troubleshooting

Documentation

Communication

Team collaboration

Education

Diploma/degree in IT

Windows/macOS knowledge

Tools

Windows Server

Linux basics

Cisco devices

Networking (TCP/IP)

Office networking equipment

Job description

About The Team Corporate IT is the backbone of our business.

Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems. As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.

Job Description Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers Troubleshoot and resolve end user application issues, maintain and update technical support documentation

Handle asset management, maintain inventory and liaise with vendors Maintain and monitor office network infrastructure, IT security and antivirus tools Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Diploma or degree in Computer Sciences, Information Technology or a related field preferred In-depth knowledge of computer hardware, software, and OS (Windows and macOS) Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals

Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus Professional Qualification - Microsoft Certified/CCNA is a plus Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus

Competent at documenting standard operating procedures and knowledge articles Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities Have Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment

Has passion for technology and wants to make a difference with technology solutions Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Requirements Diploma or degree in Computer Sciences, Information Technology or a related field preferred Minimum 3 years of relevant experience operating in a similar role

In-depth knowledge of computer hardware, software, and OS (Windows and macOS) Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus

Professional Qualification - Microsoft Certified/CCNA is a plus Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus Competent at documenting standard operating procedures and knowledge articles

Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities Enthusiastic and willing to learn in a fluid and fast-paced environment Passionate in IT technology and wants to make a difference with technology solutions

Good interpersonal and communication skills to interact effectively at all levels Strong analytical and troubleshooting skills