IT Officer

PRIME Philippines; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

PRIME Philippines in Metro Manila is seeking an IT Officer to ensure reliable, secure IT infrastructure, focusing on network administration, technical support, hardware/software management, and user assistance.

The role serves as first point of contact for employees with IT issues, maintains devices and connectivity, and supports security, backups, and documentation to keep business operations running smoothly.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2-3 years of IT support, network administration, or similar role.
• Strong knowledge of networking fundamentals, LAN/WAN, TCP/IP, DNS, DHCP, Wi‑Fi, and basic firewall configuration.
• Experience troubleshooting hardware, software, network, and connectivity issues.
• Familiarity with routers, switches, access points, and other network devices.
• Knowledge of Microsoft 365, Windows OS, and common business applications.
• Experience with IT asset management and technical documentation.
• Strong problem-solving and customer-service skills.
• Ability to work independently and respond to urgent technical concerns.

Responsibilities

• Network administration: monitor and troubleshoot LAN/WAN, Wi‑Fi, internet, and network infrastructure.
• Technical support: provide first-level support for hardware, software, and connectivity.
• Hardware/software management: set up devices and maintain inventory.
• IT security and access: manage user access, passwords, and security patches.
• IT operations: maintain documentation and assist in backups and recovery.
• Projects and improvements: participate in IT projects and rollouts.

Skills

Network fundamentals

LAN/WAN

TCP/IP

DNS

DHCP

Wi-Fi

Firewall

IT support

MS 365

Windows OS

Asset management

Documentation

Customer service

Communication

Problem solving

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

Ticketing systems

Network monitoring

Cybersecurity basics

Endpoint security

Multi-office experience

Job description

Job Description:

The IT Officer is responsible for ensuring the reliability, security, and smooth operation of the company's IT infrastructure, with a primary focus on network administration, technical support, hardware/software management, and user assistance.

The role will serve as the first point of contact for employees experiencing IT-related issues and will proactively maintain the company’s network, systems, devices, and connectivity to ensure uninterrupted business operations.

Key Responsibilities

1. Network Administration

• Monitor, maintain, and troubleshoot the company's LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
• Configure and maintain routers, switches, access points, firewalls, and other network devices.
• Manage network access, IP addressing, user connectivity, and basic network security.
• Monitor network performance and identify potential connectivity or performance issues.
• Coordinate with internet service providers and third-party IT vendors for connectivity and network-related concerns.
• Maintain updated network documentation, configurations, and IT infrastructure records.
• Assist in implementing network security measures and access controls.

2. Technical Support / Helpdesk

• Provide first-level technical support to employees for hardware, software, network, and connectivity concerns.
• Diagnose and resolve technical issues involving computers, laptops, printers, mobile devices, peripherals, and other IT equipment.
• Assist employees with software installation, configuration, updates, and troubleshooting.
• Provide support for email, Microsoft 365, collaboration tools, and other company applications.
• Respond to IT support requests promptly and ensure issues are properly documented and resolved.
• Escalate complex technical issues to external providers or senior IT personnel when necessary.
• Conduct basic user orientation and provide guidance on proper use of IT systems and equipment.

3. Hardware and Software Management

• Set up and configure computers, laptops, printers, and other IT equipment for new and existing employees.
• Maintain an updated inventory of IT assets and equipment.
• Monitor the condition and performance of IT hardware and recommend repair, replacement, or upgrades when necessary.
• Install and maintain approved software, applications, antivirus, and security updates.
• Ensure that company devices are properly configured and secured.

4. IT Security and Access Management

• Assist in maintaining the security of the company's network, systems, and devices.
• Manage user access, passwords, permissions, and account provisioning in accordance with company policies.
• Monitor and report potential security threats, unauthorized access, malware, or other IT security incidents.
• Ensure that security patches, antivirus software, and system updates are regularly implemented.
• Promote IT security awareness and proper technology usage among employees.

5. IT Operations and Maintenance

• Conduct regular preventive maintenance of IT equipment and network infrastructure.
• Monitor system and network availability to minimize downtime.
• Assist in backup, recovery, and business continuity procedures.
• Maintain proper documentation of IT issues, resolutions, configurations, and maintenance activities.
• Coordinate with management and external IT providers for major IT projects and infrastructure improvements.

6. IT Projects and Continuous Improvement

• Assist in the implementation and rollout of new IT systems, applications, hardware, and network infrastructure.
• Evaluate recurring IT issues and recommend solutions to improve efficiency and reduce downtime.
  Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • At least 2-3 years of experience in IT support, network administration, or a similar role.
  • Strong knowledge of networking fundamentals, LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and basic firewall configuration.
  • Experience troubleshooting hardware, software, network, and connectivity issues.
  • Familiarity with routers, switches, access points, and other network devices.
  • Knowledge of Microsoft 365, Windows operating systems, and common business applications.
  • Experience with IT asset management and technical documentation.
  • Strong problem-solving and troubleshooting skills.
  • Good communication and customer-service skills.
  • Ability to work independently and respond effectively to urgent technical concerns.
  Preferred Skills / Certifications
  • CompTIA A+, Network+, CCNA, Microsoft, or equivalent IT certifications are an advantage.
  • Experience with network monitoring and ticketing/helpdesk systems.
  • Basic knowledge of cybersecurity and endpoint security.
  • Experience working with multiple offices, branches, or remote users is a plus.

  Key Competencies

  • Network Administration
  • Technical Troubleshooting
  • Problem Solving
  • Customer Service / User Support
  • IT Infrastructure Management
  • Cybersecurity Awareness
  • Time Management
  • Communication
  • Attention to Detail
  • Ability to Work Under Pressure
  Success Measures

  The IT Officer will be expected to contribute to:

  • Minimal network and system downtime
  • Fast resolution of employee IT concerns
  • Reliable internet and network connectivity
  • Proper maintenance and accountability of IT assets
  • Timely resolution and documentation of technical tickets
  • Secure and properly managed user access
  • Reliable IT infrastructure supporting day-to-day business operations