IT Officer

Filinvest Development Corporation; Baguio; On-site; PHP 446,400 - 669,600; Full time

Job summary

Filinvest Development Corporation is seeking an IT Team Leader to oversee hotel IT systems at Grafik Pinehouse Baguio. The role involves managing hardware and software systems, ensuring data security, and training users.

The ideal candidate should have experience in IT asset management and troubleshooting. Responsibilities include supervising IT staff, managing system performance, and implementing technology improvements to support hotel operations.

Qualifications

• Proven experience in managing IT systems and staff.
• Strong troubleshooting skills for hardware and software.
• Knowledge of data security and compliance standards.

Responsibilities

• Oversee major hotel IT systems and ensure smooth operation.
• Troubleshoot network, software, and hardware issues.
• Manage IT staffing and performance.

Skills

IT asset management

System troubleshooting

Network administration

Data security

User training

Tools

Property Management System (PMS)

Point of Sale (POS)

Business Central Accounting

IVVY S&C

Job description

FILINVEST COMPANY: GRAFIK PINEHOUSE BAGUIO

Position Summary

In accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pine House Baguio, under the supervision of the IT Manager, the IT Team Leader assists in the smooth functioning of IT Department. Coordinates and establishes hardware maintenance, application programs and procedures in case of system interruptions. Ensures security of data storage and protection, implementation and training of users on the systems and equipment.

Key Responsibilities

• Oversee and maintain major hotel systems including:
  • Property Management System (PMS)
  • Point of Sale (POS)
  • Business Central Accounting
  • IVVY S&C
  • Golf CMS & Online Booking
  • RDP/VPN
  • Door Locking System
  • Email, LAN, Active Directory, and telecommunications systems
• Ensure system security, data backups, and proper access control.
• Troubleshoot hardware, software, network, and internet issues.
• Manage IT assets, server performance, antivirus updates, and system patches.
• Support digital signage, guest internet services, and telephony systems.
• Supervise IT staff scheduling, performance, and discipline.
• Assist in IT project implementation and recommend technology improvements.
• Ensure compliance with hotel policies, emergency procedures, and service standards.