IT Officer

Filinvest Development Corporation; Angeles; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading hospitality firm in the Philippines is seeking an IT Team Leader to oversee and maintain major hotel systems. The role involves ensuring data security, troubleshooting technical issues, and managing IT staff. The ideal candidate should have a relevant IT degree and experience in managing IT departments. This position is crucial for the smooth operation of the hotel's IT services and systems, ensuring compliance with established procedures and standards.

Qualifications

• Experience in managing IT departments or teams.
• Strong understanding of hotel management systems.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Oversee and maintain major hotel systems and IT services.
• Ensure compliance with service standards and security protocols.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

IT management

System troubleshooting

Network management

Data security

Education

Relevant degree in IT or related field

Tools

Property Management System (PMS)

Point of Sale (POS)

Business Central Accounting

Job description

FILINVEST COMPANY: QUEST PLUS CONFERENCE CENTER CLARK

Position Summary

In accordance with the policies, procedure and standards of Chroma Hospitality and Quest Hotel & Conference Center-Clark, underthe supervision of the IT Manager, the IT Team Leader assists in the smooth functioning of IT Department. Coordinates and establishes hardwaremaintenance, application programs and procedures in case of system interruptions. Ensures security of data storage and protection,implementation and training of users on the systems and equipment.

Key Responsibilities

• Oversee and maintain major hotel systems including:
  • Property Management System (PMS)
  • Point of Sale (POS)
  • Business Central Accounting
  • IVVY S&C
  • Golf CMS & Online Booking
  • RDP/VPN
  • Door Locking System
  • Email, LAN, Active Directory, and telecommunications systems
• Ensure system security, data backups, and proper access control.
• Troubleshoot hardware, software, network, and internet issues.
• Manage IT assets, server performance, antivirus updates, and system patches.
• Support digital signage, guest internet services, and telephony systems.
• Supervise IT staff scheduling, performance, and discipline.
• Assist in IT project implementation and recommend technology improvements.
• Ensure compliance with hotel policies, emergency procedures, and service standards.