IT Manager | Philippines (Remote)

Ethos Support Co.; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible remote work options

Competitive salary

Career development opportunities

Job summary

Ethos Support Co. is seeking an IT Manager to own the security, reliability, accessibility, and day to day administration of Ethos Support’s global technology environment.

This role leads endpoint management, identity and access controls, security operations, asset lifecycle management, technical support, vendor coordination, and client technology requirements across a distributed workforce. The ideal candidate is a hands on leader who can set standards, solve complex issues, document decisions,

Qualifications

• At least 5 years IT experience with 2+ in leadership.
• Strong experience with Microsoft 365, Entra ID, Intune and Defender.
• Experience supporting remote and globally distributed users.
• Ability to document decisions and maintain security/compliance.
• Willingness to work outside regular hours for incident response.

Responsibilities

• Own admin, configuration, and security of Microsoft 365 and related platforms.
• Lead identity and access management and MFA processes.
• Manage devices, security policies, and compliance monitoring.
• Develop IT policies, SOPs, asset records, and audit evidence.
• Oversee support requests, incidents, and access changes.
• Monitor security alerts, investigations, and risk reporting.
• Manage hardware/software procurement and vendor relationships.
• Support SOC 2 controls and client security reviews.
• Translate client security requirements into practical controls.
• Prepare systems for new client launches and run DR/BC testing.

Skills

Leadership

Documentation

Vendor management

Incident response

Remote work coordination

Tools

Microsoft 365

Entra ID

Intune

Defender

Exchange Online

Teams

SharePoint

Apple Business Manager

Android Enterprise

Ticketing platforms

Cloud-based phone systems

Job description

IT Manager | Remote (PH)

Job Summary

The IT Manager owns the security, reliability, accessibility, and day to day administration of Ethos Support’s global technology environment. This role leads endpoint management, identity and access controls, security operations, asset lifecycle management, technical support, vendor coordination, and client technology requirements across a distributed workforce.The ideal candidate is a hands on leader who can set standards, solve complex issues, document decisions, and hold the organization accountable to security and compliance requirements. This person must balance employee support with disciplined controls and must be comfortable operating in a fast paced BPO environment where client requirements may differ by account.

Key Responsibilities

• Own the administration, configuration, and security of Microsoft 365, Entra ID, Intune, Defender, and other company technology platforms.
• Lead identity and access management, including user provisioning, role based access, multifactor authentication, access reviews, and timely offboarding.
• Manage company owned and approved personal devices, endpoint enrollment, security policies, patching, encryption, antivirus protection, and compliance monitoring.
• Establish and maintain IT policies, standard operating procedures, asset records, system documentation, and audit evidence.
• Oversee technical support and ensure requests, incidents, and access changes are documented, prioritized, resolved, and communicated appropriately.
• Monitor security alerts and incidents, coordinate investigation and containment, document findings, and elevate material risks promptly.
• Manage hardware and software procurement, deployment, recovery, inventory, licensing, warranties, and vendor relationships.
• Partner with Compliance and leadership to support SOC 2 controls, client security reviews, audits, risk assessments, and remediation plans.
• Translate client technology and security requirements into practical controls for Operations, Human Resources, Workforce Management, and other teams.
• Assess technology needs for new client launches and ensure systems, devices, access, and support coverage are ready before go live.
• Develop business continuity, disaster recovery, backup, and incident response procedures, and coordinate regular testing.
• Track service levels, security metrics, device compliance, recurring issues, and technology costs, and provide clear reporting to leadership.

Required Qualifications

• At least 5 years of progressive IT experience, including 2 years in a leadership or senior administration role.
• Strong experience administering Microsoft 365, Entra ID, Intune, Defender, Exchange Online, Teams, and SharePoint.
• Working knowledge of endpoint security, identity and access management, networking, device management, data protection, and security incident response.
• Experience supporting remote and globally distributed users across multiple time zones.
• Ability to diagnose technical problems, determine root causes, and implement sustainable solutions.
• Strong documentation, project management, vendor management, and written communication skills.
• High integrity, sound judgment, and discretion when handling confidential company, client, and employee information.
• Ability to participate in urgent incident response outside regular hours when business or security risk requires it.

Desired Qualifications

• Experience in a BPO, contact center, managed services, or other client driven environment.
• Experience supporting SOC 2, ISO 27001, or similar security and compliance frameworks.
• Relevant Microsoft, CompTIA, ITIL, security, or project management certification.
• Experience with Apple Business Manager, Android Enterprise, ticketing platforms, security awareness tools, and cloud based phone systems.
• Experience leading technology integrations for new client launches or organizational growth.

About the Company

Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.Our comprehensive approach includes taking charge of our clients' new support team's training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients' CX operations and provide superior support to their customers.We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support culture makes us the employer of choice for top talent, offering a rewarding career path for all employees.

Why Work with Us?

• Flexible remote work options.
• Competitive salary and benefits package.
• Opportunity for career growth and professional development.
• A collaborative and inclusive team environment.
• A chance to make a real impact in a rapidly growing company.