IT Manager (Commercial | Retail | Hospitality)

hrtx; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

hrtx in BGC Taguig is seeking an IT Manager to oversee IT infrastructure, business systems, and technology operations, ensuring reliable, secure, and efficient service delivery.

You will lead IT initiatives, manage technology projects, coordinate with vendors, support stakeholders, and drive continuous improvement across the organization.

Qualifications

• Bachelor’s degree in IT/CS/CE.
• 3–5 years IT infra, systems, network experience.
• 2+ years of leadership experience.
• Experience managing IT infrastructure incl. servers, networks, firewalls, CCTV.
• POS systems experience preferred.
• Experience leading projects and deployments.
• Knowledge of cybersecurity, DR, ITSM.
• Experience with enterprise apps; SAP is an advantage.
• Data privacy and regulatory compliance understanding.
• Strong communication and stakeholder management.

Responsibilities

• Oversee day-to-day IT operations: infrastructure, servers, networks, and business systems.
• Maintain IT infrastructure: network gear, firewalls, CCTV, servers.
• Ensure reliable POS connectivity between POS and central servers.
• Plan, implement, and support business applications and upgrades.
• Monitor backups, DR processes, and cybersecurity measures.
• Lead IT projects from planning to execution within scope and budget.
• Collaborate with business units to tailor tech solutions.
• Manage external vendors and service providers.
• Develop and enforce IT policies and standards.
• Ensure compliance with data privacy and governance requirements.
• Provide leadership, troubleshooting, and escalation for critical IT issues.
• Monitor IT assets and software licensing for lifecycle readiness.
• Evaluate emerging tech to improve efficiency and reliability.
• Prepare regular IT operation and project reports for management.

Skills

IT leadership

IT infrastructure

Cybersecurity

Vendor management

POS systems

Project management

Data privacy

Networking

System administration

Regulatory compliance

Education

Bachelor's degree in IT/CS/CE

Tools

SAP

MS Office

Job description

Office location: BGC Taguig

Work setup: Full onsite

Schedule: Compressed Work Schedule, Dayshift (8am to 6pm)

Role Overview

The IT Manager is responsible for overseeing the organization's IT infrastructure, business systems, and technology operations to ensure reliable, secure, and efficient service delivery. This role leads IT initiatives, manages technology projects, oversees vendor relationships, and ensures that IT solutions effectively support business operations. The position also works closely with internal stakeholders to maintain technology standards, optimize system performance, and drive continuous improvement.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 3 to 5 years of relevant experience in IT infrastructure, systems administration, network management, and IT operations, preferably within commercial, retail, hospitality, or property management environments.
• Minimum of 2 years of leadership or people management experience.
• Experience managing IT infrastructure, including servers, network connectivity, firewalls, CCTV systems, and business-critical applications.
• Knowledge of Point-of-Sale (POS) systems, including POS server connectivity and integration, is highly preferred.
• Experience leading IT projects, system implementations, infrastructure upgrades, and technology deployments.
• Strong understanding of network administration, cybersecurity, backup and disaster recovery, and IT service management.
• Experience working with enterprise applications; SAP experience is an advantage.
• Good understanding of data privacy, information security, and regulatory compliance.
• Strong analytical, problem-solving, communication, stakeholder management, and project management skills.
• Proficient in Microsoft Office applications and other relevant IT administration tools.

Key Responsibilities

• Oversee the day-to-day operations, availability, security, and performance of the organization's IT infrastructure, servers, networks, and business systems.
• Manage and maintain IT infrastructure, including network equipment, firewalls, CCTV systems, servers, and related technologies.
• Ensure reliable connectivity between Point-of-Sale (POS) systems and central servers while maintaining system stability, security, and business continuity.
• Plan, implement, and support business applications, system upgrades, infrastructure improvements, and other technology initiatives.
• Monitor system performance, backups, disaster recovery processes, and cybersecurity measures to minimize downtime and safeguard organizational data.
• Lead IT projects from planning through implementation, ensuring timely delivery, quality execution, and adherence to project scope, timelines, and budget.
• Collaborate with business units to understand operational requirements and recommend technology solutions that improve efficiency and support business objectives.
• Manage relationships with external vendors, service providers, and technology partners, including vendor evaluation, performance monitoring, and service coordination.
• Develop, maintain, and enforce IT policies, procedures, documentation, and operational standards aligned with industry best practices.
• Ensure compliance with data privacy regulations, information security standards, and internal governance requirements.
• Provide technical leadership, troubleshooting support, and escalation management for critical IT issues affecting business operations.
• Monitor IT assets, software licensing, and technology inventory to ensure proper lifecycle management and operational readiness.
• Evaluate emerging technologies and recommend solutions that enhance operational efficiency, system reliability, and overall IT capabilities.
• Prepare regular reports on IT operations, project status, system performance, risks, and continuous improvement initiatives for management.