IT Manager

Filinvest Development Corporation; Tocmo; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading hospitality management company in the Philippines is seeking an IT Manager to oversee its technology infrastructure and systems. The successful candidate will manage IT operations, ensuring reliability and security while supporting guest experiences through optimized technology. Responsibilities include IT budget management, vendor liaison, and staff training. Applicants should have a Bachelor's degree in IT or a related field, with at least 5 years of IT management experience, particularly in hospitality. Strong leadership, problem-solving skills, and knowledge of hotel systems are essential.

Qualifications

• 5+ years of IT management experience, preferably in hospitality.
• Strong knowledge of hotel systems such as PMS and POS.
• Familiarity with data protection regulations.

Responsibilities

• Oversee IT infrastructure management and system installation.
• Implement cybersecurity measures for data protection.
• Provide technical support to staff and guests.
• Evaluate and optimize existing IT systems.
• Collaborate with department heads to address technology needs.
• Manage IT budget and vendor relationships.
• Prepare regular reports on IT performance.

Skills

Network management

Server administration

IT security

Problem-solving

Leadership skills

Analytical skills

Communication skills

Education

Bachelor's degree in Information Technology or related field

Job description

Job Summary

The IT Manager at Grafik Pine House Baguio, managed by Chroma Hospitality Inc. a Filinvest Company, is responsible for managing the hotels information technology infrastructure and systems. This includes ensuring the reliability, security, and efficiency of all IT operations, supporting the properties technological needs, and aligning IT strategies with corporate goals. The IT Manager works closely with various departments to optimize technology solutions that enhance guest experiences and operational effectiveness.

Key Responsibilities

• IT Infrastructure Management
  • Oversee the installation, configuration, and maintenance of hardware, software, and networks.
  • Ensure the reliability and availability of the hotel's IT systems, including property management systems (PMS) and point-of-sale (POS) systems.
• Cybersecurity and Data Protection
  • Implement and enforce cybersecurity measures to protect hotel data and systems from threats.
  • Ensure compliance with data protection regulations and corporate IT security standards.
• Technical Support
  • Provide technical support to staff and guests, resolving IT-related issues promptly.
  • Maintain a helpdesk system to track and address technical problems effectively.
• System Optimization and Upgrades
  • Evaluate existing IT systems and recommend improvements or upgrades.
  • Plan and execute technology projects, including system implementations and updates.
• Collaboration and Training
  • Work closely with department heads to identify and address technology needs.
  • Provide training to employees on the use of IT systems and best practices.
• Budget and Vendor Management
  • Manage the IT budget, ensuring cost-effective procurement of hardware, software, and services.
  • Liaise with external vendors and service providers for IT-related products and support.
• Reporting and Documentation
  • Maintain accurate documentation of IT systems, processes, and assets.
  • Prepare regular reports on IT performance and project progress for management.

Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related.
• At least 5 years of experience in IT management, preferably in the hospitality industry.
• Strong knowledge of network management, server administration, and IT security.
• Experience with hotel systems such as PMS, POS, and other hospitality-related software.
• Excellent problem‑solving and analytical skills.
• Strong leadership and interpersonal skills, with the ability to work collaboratively.
• Knowledge of data protection regulations and compliance requirements.
• Proficiency in IT support tools and platforms.
• Excellent communication skills, both verbal and written.