IT Manager

R2 Group of Exclusive Brands; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

R2 Group of Exclusive Brands is seeking an IT Manager to oversee daily IT operations across all retail and restaurant locations. You will lead the IT support team, ensure hardware, networks and infrastructure function smoothly, coordinating with external vendors as needed.

Responsibilities include hands-on troubleshooting for POS, servers, biometric devices and CCTV; asset tracking, backups and security; and enforcing standard IT policies.

Qualifications

• 4–6 years in IT support with at least 1 year in supervision.
• Experience in retail or hospitality environments is a plus.
• Associate or Bachelor’s degree in IT, Computer Science, or a related field.

Responsibilities

• Supervise the IT support team and manage issues.
• Troubleshoot IT systems including POS, servers, biometric devices, and CCTV.
• Monitor IT infrastructure performance and network connections.
• Enforce IT policies and rollout standard procedures.
• Manage procurement, installation, and asset tracking of IT hardware and software.
• Support data backup, recovery, and security practices.
• Provide user training and document support processes.
• Escalate critical issues and track resolutions with management or vendors.

Skills

IT systems

Hardware

Networking

Communication

Problem-solving

Organizational skills

SAP Business One

Education

Associate degree in IT

Bachelor’s degree in IT/CS

Tools

SAP HANA

Job description

The IT Manager is responsible for overseeing daily IT operations for all company retail and restaurant locations. This role ensures the effective function of all IT support, infrastructure, and hardware. The supervisor leads the IT support team, assisting with technical issues and ensuring timely troubleshooting and equipment maintenance.

Key Responsibilities

• Supervise the IT support team in addressing hardware, software, and network issues.

• Perform hands-on troubleshooting for essential IT systems, including POS systems, servers, biometric devices, and CCTV.

• Monitor and maintain the performance and stability of IT infrastructure and network connections.

• Enforce company IT policies and assist in the rollout of standard procedures.

• Manage the procurement, installation, and asset tracking of IT hardware and software.

• Support data backup, recovery, and security practices.

• Provide basic training to end-users and maintain documentation for all support processes and equipment.

• Escalate critical issues to management or external vendors and track their resolution.

Qualifications

• Experience: 4-6 years in IT support, with at least one year in a supervisory or management role. Experience in retail or hospitality environments is a plus.

• Education: Associate or Bachelor’s degree in IT, Computer Science, or a related field.

• Skills: Strong knowledge of IT systems, hardware, networking, and infrastructure. Must have excellent communication, problem-solving, and organizational skills. Familiarity with SAP Business One or SAP HANA is preferred.