IT L1 Dekstop Support 【 Hands-On Technical | Junior | Up to $3250 】

The Supreme HR Advisory Pte. Ltd.; Santo Niño 1st; Sur place; PHP 1 367 000 - 2 187 000; Plein temps

Résumé du poste

The Supreme HR Advisory Pte. Ltd. is seeking a desktop support professional to manage incidents, imaging, and deskside services at the Pasir Panjang site.

You will handle hardware/software installation, security monitoring, and remote/onsite IT support for end users throughout their device lifecycle. Responsibilities include imaging Windows 11 via PXE, SCCM/software center deployments, and providing VIP deskside support.

Qualifications

• Experience with Windows 10/11 setup and imaging.
• Hands-on imaging Windows 11 using PXE boot.
• Experience deploying software via SCCM and Software Center.

Responsabilités

• Manage desktop device incidents from incident to resolution.
• Handle IMAC and deskside support services.
• Perform hardware break-fix for laptops and desktops with vendor spares.
• Provide conference room, Remote Desktop, and event support at the customer site.
• Maintain desktop OS and office applications; manage remote desktop devices.
• Monitor security profiles and antivirus on all desktop devices.
• Act as VIP deskside IT contact at the site when needed.
• Ensure desktop devices have correct images and lifecycle management.
• Analyze service desk data to identify training or automation needs.
• Support, manage, optimize, and maintain desktop configuration and installs including patching and replacements.

Connaissances

Windows 10/11

Imaging Windows 11

Desktop support

VIP support

Outils

SCCM

Software Center

PXE boot

Description du poste

Working Hours: 8am to 5pm (Monday to Friday)
Working Location: Pasir Panjang
Responsibilities:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.

• Manage IMAC and deskside support services.

• Manage hard- and soft-break fix services for laptops and desktops.

• Provide Conference room support, Remote Desktop support and Event Support at the customer location

• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).

• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.

• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.

• Ensure that each desktop device is installed with the appropriate desktop image.

• Manage desktop device (hardware and software) incidents through resolution.

• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Requirements:

• Knowledge and experience on Windows 10/11OS.

• Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.

• Worked on software installation using SCCM, Software Center, and manually.

• Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.