IT Dekstop Support 【 EUC L1 | Junior | Up to $3250 】

The Supreme HR Advisory Pte Ltd; Santo Niño 1st; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

5 days work week

Career opportunities

Job summary

The Supreme HR Advisory Pte Ltd is seeking an IT Desktop Support specialist to oversee end-to-end desktop incidents and on-site support at client sites in the Philippines. The role covers imaging, software deployment, hardware maintenance, and VIP deskside support.

Ideal candidates have 1–2 years of experience, strong Windows 10/11 skills, and familiarity with SCCM, Intune, AD, BitLocker, and ServiceNow. The position is based on-site with opportunities for career growth with the client.

Qualifications

• Knowledge and hands-on experience with Windows 10/11 OS.
• Experience imaging Windows 11 using PXE boot.
• Experience software deployment via SCCM/Software Center.
• Hands-on hardware repair and battery replacement with vendor support.
• Experience with Intune, AD, and BitLocker.
• Experience with Outlook administration.
• Familiarity with Humanscale troubleshooting.
• Experience in large engineering firms or multinational companies.
• 1–2 years of IT desktop support experience.
• Good knowledge of AD and smart hands-and-feet support.
• Experience supporting MAC devices and tablets.
• Experience with ServiceNow or similar service management tool.
• Proficient with EUC tools, remote support tools, MS Office and Outlook.
• Understanding of Lync, VPN, and mobile device support.
• Knowledge of ITIL processes: Incident, Change, Problem, Service Request, and spare/buffer stock management

Responsibilities

• Manage desktop device incidents from initial report to resolution.
• Manage IMAC and deskside IT support services.
• Handle hardware and software break-fix for desktops and laptops.
• Provide conference room, remote desktop, and event support on-site.
• Maintain OS images and standard office applications on desktop devices.
• Ensure patching and hardware replacements with vendor spares.
• Analyze service desk data to identify training needs and automation.
• Ensure desktop devices have correct images installed.
• Monitor security profiles and antivirus on all desktop devices.
• Provide VIP deskside support and act as site IT contact when needed.

Skills

Desktop support

Troubleshooting

VIP support

Remote support

Tools

SCCM

Software Center

Intune

AD

BitLocker

Outlook

ServiceNow

Lync

VPN

PXE

Dell hardware

Job description

* 5 days work week
* Provide Opportunities

Interested applicants can send your resume to Whatapps + 65•••••344 (Rachael) and allow our Consultant to match you with our client.

Responsibilities:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.

• Manage IMAC and deskside support services.

• Manage hard- and soft-break fix services for laptops and desktops.

• Provide Conference room support, Remote Desktop support and Event Support at the customer location

• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).

• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.

• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.

• Ensure that each desktop device is installed with the appropriate desktop image.

• Manage desktop device (hardware and software) incidents through resolution.

• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Requirements:

• Knowledge and experience on Windows 10/11OS.

• Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.

• Worked on software installation using SCCM, Software Center, and manually.

• Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.

• Experience using Intune, AD, BitLocker.

• Experience in Outlook administration.

• Experience in Humanscale troubleshooting.

• Experience working in places that are engineering firms, large companies.

• Minimum 1-2 years of experience.

• Good to have knowledge in AD and smart hands-and-feet support.

• Good to have knowledge and experience of supporting MAC devices and tablets

• Experience with Service management tool—e.g., ServiceNow

• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.

• It is preferable to have a good understanding of Lync, VPN, and mobile device support.

• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

Phang Swee Yan (Rachael) Reg No: R1657954
The Supreme HR Advisory Pte Ltd EA No: 14C7279