IT.Infrastructure.Systems Administration.Administrator

ALORICA TELESERVICES, INC.; Manila; On-site; PHP 350,000 - 750,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking an IT Server Administrator to install, administer, and optimize Windows and UNIX servers and related technologies. The role includes system monitoring, backups, and applying patches according to IT policies.

The candidate will maintain documentation, participate in DR planning, and respond to service desk tickets with SLA adherence. Strong knowledge of enterprise directory services and server infrastructure is required.

Qualifications

• Education requirements as listed: HS Diploma or GED and bachelor's degree or equivalent work experience.

Responsibilities

• Install, administer and optimize Windows/UNIX servers and components.

Skills

On-call readiness

Communication skills

Analytical abilities

Presentation skills

Interpersonal skills

Education

High School Diploma or GED

Bachelor's degree or equivalent work experience

Licenses or certifications – Preferred

Tools

UNIX

Windows

Citrix XenApp

DNS

DHCP

Exchange 2010

MS Clustering

PowerShell

TMG

VMware ESX/ESXi/View/VMA

W2K3/W2K8

Websense

Job description

Job Duties:

• Responsible for installing, administering and optimizing Windows and/or UNIX servers and components and related technologies.
• Support and maintain the network management system, including installations, formatting, backups, restoration, optimization of performance, monitoring, and troubleshooting of all systems.
• Implement server installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures.
• Ensure proper installation of network management systems updates and perform data backup and recovery.
• Maintain standard operating procedures and documentation adhering to industry best practices.
• Troubleshoot malfunctions of low to moderate complexity on Windows and/or UNIX systems. Isolate, diagnose, and resolve problems.
• Monitor and tune systems to achieve optimum performance levels.
• Perform server backups and recovery procedures.
• Participate in development, testing, and implementation of business continuity and disaster recovery plans.
• Prioritize and respond to Service Desk tickets as appropriate; provide timely response to escalations in accordance with service level agreements (SLAs).
• Manage enterprise directory services and supporting server infrastructure.
• Act as a project resource and work with senior team members to assist with the design and review of new server systems, applications and hardware; assist senior team members with architecting the server infrastructure required to support these projects.
• Coordinate and participate in key process improvements as they relate to the client/server and core infrastructure services environment.

ADDITIONAL JOB DUTIES

• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.

QUALIFICATIONS:

EDUCATION:

• High School Diploma or GED - Required
• Bachelor's Degree or equivalent work experience – Required
• Licenses or certifications – Preferred

EXPERIENCE:

Required experience:

• Less than 2 years One year of related experience with current supported technologies required.

Preferred experience:

• Three years of related experience with current supported technologies preferred

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS:

Specific Job Related Knowledge, Skills, Abilities & Other Characteristics:

• Ability to be on call 24 hours a day on a 7–day rotating schedule.
• Proficient personal computer skills including Microsoft Office.
• Knowledge in one or more of the following technologies: UNIX, Windows, Citrix XenApp, DNS, DHCP, Exchange 2010, MS Clustering, Powershell, TMG, VMware ESX/ESXi/View/VMA. W2K3, W2K8, or Websense.

General Job Level Knowledge, Skills, Abilities & Other Characteristics:

• Excellent written, verbal and interpersonal communication skills.
• Ability to multi-task and adapt to change.
• Proven track record of meeting or exceeding customer experience and financial objectives
• Ability to maintain the highest level of confidentiality.
• Strong analytical and presentation skills.
• Proven track record in a metric focused environment.