IT Infrastructure Support - Associate II (Onsite Philippines)

Coherent Corp.; Calamba; On-site; PHP 260,000 - 520,000; Full time

Job summary

Coherent Corp. is seeking an IT Support professional to monitor and assist computing and network services for production applications, with a strong emphasis on security, backups and incident resolution.

This role also involves frontline Philippines site support and collaboration with the global IT team. The ideal candidate has a Bachelor’s degree in a related field and 2+ years in IT support, preferably in manufacturing, with experience in AD, O365, and common service tools.

Qualifications

• Education: Bachelor’s degree in computer science, information technology, engineering or related field.
• Experience: >2 years in IT support, preferably in manufacturing.
• Strong background in technical and end-user support.

Responsibilities

• Support computing and network services with high availability for production applications.
• Provide frontline Philippines site support and update helpdesk documentation.
• Collaborate with IT team, vendors and Network/Server admins on infrastructure support.
• Ensure security controls, backups, and recovery procedures are maintained.

Skills

Active Directory

Microsoft 365 / O365

End user support

Network troubleshooting

FreshService / JIRA

SolarWinds / Nagios

Cisco Meraki

Education

Bachelor’s degree in CS / IT / Engineering

Tools

FreshService

JIRA

SolarWinds

Nagios

Cisco Meraki

Job description

Coherent Corp. is seeking an IT Support professional to monitor and assist computing and network services for production applications, with a strong emphasis on security, backups and incident resolution.

This role also involves frontline Philippines site support and collaboration with the global IT team. The ideal candidate has a Bachelor’s degree in a related field and 2+ years in IT support, preferably in manufacturing, with experience in AD, O365, and common service tools.