IT Support Staff

II-VI Laser Enterprise Philippines, Inc.; Calamba; On-site; PHP 391,000 - 614,000; Full time

Job summary

Coherent Philippines Pte Ltd seeks an IT Support professional to monitor and support high-availability network and servers, and provide end-user support for Philippines production activities.

You will administer networks, servers, security and desktops, coordinate with vendors, and ensure timely communications with users and teams. This is a 100% onsite role based in Laguna/Calamba, Philippines.

Qualifications

• Bachelor’s degree in computer science, IT, engineering or related field.
• 2+ years IT support experience, preferably in manufacturing settings.

Responsibilities

• Proactively monitor and support high-availability network and servers.
• Provide frontline end-user support for Philippines production activities.
• Administer and support networks, servers, security and desktops.
• Communicate status of problems to users, management and team.
• Coordinate with vendors and internal teams for infrastructure delivery.

Skills

Technical support

End-user support

Windows 10/11

Networking basics

Active Directory

Microsoft 365

FreshService/JIRA

Cisco Meraki

Education

Bachelors in Computer Science/IT/Engineering

Tools

Active Directory

Microsoft 365

FreshService

JIRA

Cisco Meraki

Job description

Primary Duties & Responsibilities

• Key Responsibilities:

• SUPPORT OF COMPUTING AND NETWORK SERVICES

  • Proactively monitor and support, high-availability network and servers supporting production applications.

  • Collaborate, and support adherence to standards, policies, and procedures in accordance with best practices.

  • Support systems and network solutions according to standards, policies and procedures, and industry best practices.

  • Collaborate with IT Team on the delivery and support of the global infrastructure and on Philippines initiatives.

  • Assist the Local System and Network admins on best practice techniques for design, implementation, management and operations.

  • Collaborate with outside vendors to provide systems and infrastructure support to the environment.

• SERVICE DELIVERY

  • Frontline support and operational knowledge of the Philippines Production activities.

  • Provide Philippines sites end-user support on a timely basis and in accordance with organization standards.

  • Participate in administration and support of Network, Servers, Security and Desktops.

  • Frequent / appropriate communication to user/help desk, management and team members as to the status of problems/issues. Update help desk documentation following resolution of problems.

  • Recommend and adhere to department procedures, consistent with legal and statutory requirements and with industry best practices.

• INFRASTRUCTURE SECURITY & INTEGRITY

  • Maintain the integrity of the computing and networking environment through appropriate backup strategies, vital record storage, and system security measures including:

  • Ensure the security controls protecting the network, servers and computing services are in place.

  • Provide ongoing analysis of infrastructure for optimal operation, integrity and stability.

  • Periodically validate recovery procedures and maintain up to date procedures.

  • Ensure site-wide compliance to regulatory controls and corporate IT policies/practices

• PROJECT MANAGEMENT & COORDINATION

  • Coordinate and support multiple concurrent activities and projects to meet project schedules/milestones.

  • Proactively identify, support, communicate and resolve project issues.

Education & Experience

• Education: Bachelor’s degree in computer science, Information Technology, Engineering or a related field.

• Experience: >2 years of experience in IT Support (preferably in Manufacturing Setting)
  

Skills

• Strong background in technical and end-user support.

• Strong knowledge of Windows 10/11, and common productivity software.

• Understanding of networking basics: TCP/IP, DNS, DHCP, VPN.

• Experience working with Active Directory, Microsoft O365, and other common desktop applications

• Familiar with Service Management Tool (FreshService / JIRA or equivalent)

• Experience in monitoring and troubleshooting network devices, switches, and access points. (Cisco / Meraki)

• Strong communication and relationship building skills

• Good interpersonal and communication skills, written and spoken

• A team player with strong integrity and enthusiasm

• Work effectively with other members of Coherent Corp., Laser Enterprise Philippines Site.

Working Conditions

• This role is 100% onsite

CultureCommitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, or any other characteristic protected by law.

Coherent Philippines Pte Ltd shares the 5 key principles of fair employment practices and is committed to adopting these principles in the management of our human resources. We believe that the effective implementation of fair employment practices will bring about a more harmonious and progressive work environment within our organization, and contribute towards making Philippines a great place to work.