Associate 2, IT

Coherent Corp.; Calamba; On-site; PHP 260,000 - 520,000; Full time

Job summary

Coherent Corp. is seeking an IT Support professional to monitor and assist computing and network services for production applications, with a strong emphasis on security, backups and incident resolution.

This role also involves frontline Philippines site support and collaboration with the global IT team. The ideal candidate has a Bachelor’s degree in a related field and 2+ years in IT support, preferably in manufacturing, with experience in AD, O365, and common service tools.

Qualifications

• Education: Bachelor’s degree in computer science, information technology, engineering or related field.
• Experience: >2 years in IT support, preferably in manufacturing.
• Strong background in technical and end-user support.

Responsibilities

• Support computing and network services with high availability for production applications.
• Provide frontline Philippines site support and update helpdesk documentation.
• Collaborate with IT team, vendors and Network/Server admins on infrastructure support.
• Ensure security controls, backups, and recovery procedures are maintained.

Skills

Active Directory

Microsoft 365 / O365

End user support

Network troubleshooting

FreshService / JIRA

SolarWinds / Nagios

Cisco Meraki

Education

Bachelor’s degree in CS / IT / Engineering

Tools

FreshService

JIRA

SolarWinds

Nagios

Cisco Meraki

Job description

Job Description

• SUPPORT OF COMPUTING AND NETWORK SERVICES (30%)
• Proactively monitor and support, high-availability network and servers supporting production applications.
• Collaborate, and support adherence to standards, policies, and procedures in accordance with best practices.
• Support systems and network solutions according to standards, policies and procedures, and industry best practices.
• Collaborate with IT Team on the delivery and support of the global infrastructure and on Philippines initiatives.
• Assist the Local System and Network admins on best practice techniques for design, implementation, management and operations.
• Collaborate with outside vendors to provide systems and infrastructure support to the environment.
• SERVICE DELIVERY (40%)
• Frontline support and operational knowledge of the Philippines Production activities.
• Provide Philippines sites end-user support on a timely basis and in accordance with organization standards.
• Participate in administration and support of Network, Servers, Security and Desktops.
• Frequent / appropriate communication to user/help desk, management and team members as to the status of problems/issues. Update help desk documentation following resolution of problems.
• Recommend and adhere to department procedures, consistent with legal and statutory requirements and with industry best practices.
• INFRASTRUCTURE SECURITY & INTEGRITY (20%)
• Maintain the integrity of the computing and networking environment through appropriate backup strategies, vital record storage, and system security measures including:
• Ensure the security controls protecting the network, servers and computing services are in place.
• Provide ongoing analysis of infrastructure for optimal operation, integrity and stability.
• Periodically validate recovery procedures and maintain up to date procedures.
• Ensure site-wide compliance to regulatory controls and corporate IT policies/practices
• PROJECT MANAGEMENT & COORDINATION (10%)
• Coordinate and support multiple concurrent activities and projects to meet project schedules/milestones.
• Proactively identify, support, communicate and resolve project issues.

Education & Experience

• Education: Bachelor’s degree in computer science, Information Technology, Engineering or a related field.
• Experience: >2 years of experience in IT Support (preferably in Manufacturing Setting)

Skills

• Strong background in technical and End User Support
• Experience working with Active Directory, Microsoft O365, and other common desktop applications
• Familiar with Service Management Tool (FreshService / JIRA or equivalent)
• Familiar with Network Monitoring Management Tool (Solarwinds / Nagios)
• Experience in monitoring and troubleshooting network devices, switches, firewalls and access points. (Cisco / Meraki)
• Strong communication and relationship building skills
• Good interpersonal and communication skills, written and spoken
• A team player with strong integrity and enthusiasm
• Work effectively with other members of Coherent Corp.

Working Conditions

• This role is 100% onsite
• Work location: Batino, Calamba City, Laguna

Culture Commitment

• Integrity – Create an Environment of Trust
• Collaboration – Innovate Through the Sharing of Ideas
• Accountability – Own the Process and the Outcome
• Respect – Recognize the Value in Everyone
• Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Coherent Philippines Pte Ltd shares the 5 key principles of fair employment practices and is committed to adopting these principles in the management of our human resources. We believe that the effective implementation of fair employment practices will bring about a more harmonious and progressive work environment within our organization, and contribute towards making Philippines a great place to work.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

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