Senior Infrastructure Engineer

New Era Technology PH; Manila; Teletrabalho; PHP 1 200 000 - 1 600 000; Tempo integral

Resumo da oferta

New Era Technology is seeking a Senior Infrastructure Engineer to provide extensive server, storage, network, and cloud support across multiple environments. The role emphasizes high SLA adherence, on-call rotations, and collaboration with stakeholders to deliver durable infrastructure improvements.

You will maintain Windows and Linux platforms, manage Active Directory and cloud services, and apply automation via PowerShell and Bash. Remote setup enables flexible work arrangements.

Qualificações

• Must have 5+ years of hands-on experience managing and supporting enterprise server infrastructure.
• Strong expertise in Windows Server, Linux, Active Directory, Azure AD (Entra ID), Group Policy, Microsoft 365, NPS, and WSUS.
• Proven experience with VMware, Hyper-V, SAN storage, Veeam backup, and disaster recovery solutions.
• Hands-on knowledge of data centre operations, including server deployments, hardware upgrades, migrations, and break-fix support.
• Skilled in troubleshooting and resolving complex server, storage, virtualization, and infrastructure issues.
• Good understanding of networking fundamentals including LAN/WAN, TCP/IP, routing, switching, firewalls, and VPNs.
• Experience supporting Cisco and Fortinet environments, including firewall and VPN administration.
• Proficient in PowerShell and Bash scripting for automation and operational efficiency.
• Strong analytical, problem-solving, and stakeholder management skills with the ability to deliver reliable infrastructure support in fast-paced environments.

Responsabilidades

• Provide remote support for servers, storage, network, and cloud infrastructure across multiple environments.
• Administered and maintained Windows Server, Linux, virtualization, and cloud platforms to ensure performance, availability, and security.
• Diagnose and resolved infrastructure issues through troubleshooting, root cause analysis, and timely implementation of solutions.
• Monitor system health, managed incidents and service requests, and consistently met SLA targets.
• Support Active Directory, DNS, DHCP, virtualization, backup, and disaster recovery solutions.
• Collaborate with stakeholders to deliver infrastructure improvements, system upgrades, and technical solutions.
• Maintain accurate technical documentation, system configurations, and operational procedures.
• Serve as an escalation point for complex infrastructure issues and contributed to process improvement and automation initiatives.
• Participate in on-call support rotations and ensure timely resolution of critical incidents.

Conhecimentos

Windows Server

Linux

Active Directory

Azure AD

Group Policy

Microsoft 365

Networking fundamentals

PowerShell

Bash

Ferramentas

VMware

Hyper-V

SAN storage

Veeam

NPS

WSUS

DNS/DHCP

Descrição da oferta de emprego

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

What is the role

The Senior Infrastructure Engineer offers extensive experience in infrastructure and network support, delivering reliable technical solutions and successful project outcomes. A collaborative professional who excels in maintaining high service standards, resolving complex issues, and ensuring SLA compliance.

The following include but may not be limited to the responsibilities of the Senior Engineer:

• Provide remote support for servers, storage, network, and cloud infrastructure across multiple environments.
• Administered and maintained Windows Server, Linux, virtualization, and cloud platforms to ensure performance, availability, and security.
• Diagnose and resolved infrastructure issues through troubleshooting, root cause analysis, and timely implementation of solutions.
• Monitor system health, managed incidents and service requests, and consistently met SLA targets.
• Support Active Directory, DNS, DHCP, virtualization, backup, and disaster recovery solutions.
• Collaborate with stakeholders to deliver infrastructure improvements, system upgrades, and technical solutions.
• Maintain accurate technical documentation, system configurations, and operational procedures.
• Serve as an escalation point for complex infrastructure issues and contributed to process improvement and automation initiatives.
• Participate in on‑call support rotations and ensure timely resolution of critical incidents.

Work Set-up / Work Schedule

• Remote

Who we are looking for

Successful candidate must possess:

• Must have 5+ years of hands‑on experience managing and supporting enterprise server infrastructure preferably within an MSP (Managed Service Provider) environment.
• Strong expertise in Windows Server, Linux, Active Directory, Azure AD (Entra ID), Group Policy, Microsoft 365, NPS, and WSUS.
• Proven experience with VMware, Hyper‑V, SAN storage, Veeam backup, and disaster recovery solutions.
• Hands‑on knowledge of data centre operations, including server deployments, hardware upgrades, migrations, and break‑fix support.
• Skilled in troubleshooting and resolving complex server, storage, virtualization, and infrastructure issues.
• Good understanding of networking fundamentals including LAN/WAN, TCP/IP, routing, switching, firewalls, and VPNs.
• Experience supporting Cisco and Fortinet environments, including firewall and VPN administration.
• Proficient in PowerShell and Bash scripting for automation and operational efficiency.
• Strong analytical, problem‑solving, and stakeholder management skills with the ability to deliver reliable infrastructure support in fast‑paced environments.

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