IT Helpdesk & User Support Specialist

InnovaThink Corporation; Las Piñas; On-site; PHP 223,200 - 334,800; Full time

Job summary

InnovaThink Corporation is seeking a Service Desk Technician to provide L1 technical troubleshooting and customer service in Las Piñas, Metro Manila. The candidate will support various technologies, manage service requests, and ensure effective operation within KPI standards. Required qualifications include a Diploma or Degree in IT and preferably at least 1 year of experience in a service desk environment. Knowledge of troubleshooting Email, Microsoft 365, VPN, Active Directory, and mobile devices is essential.

Qualifications

• At least 1 year of Service Desk experience.
• Experience in a professional environment troubleshooting various technologies.
• Knowledge of managing and resolving service requests.

Responsibilities

• Provide L1 technical troubleshooting and customer service.
• Diagnose and resolve technical hardware and software issues.
• Open, track, and close trouble tickets with documentation.
• Ensure tickets are managed within KPI measurements.

Skills

Technical troubleshooting

Customer service

Email support

Microsoft 365

VPN support

Active Directory

Basic Network Connectivity

Windows OS knowledge

Mac OS knowledge

Mobile Devices troubleshooting

Education

Diploma or Degree in IT

Tools

ITSM ticketing tools

Job description

InnovaThink Corporation is seeking a Service Desk Technician to provide L1 technical troubleshooting and customer service in Las Piñas, Metro Manila. The candidate will support various technologies, manage service requests, and ensure effective operation within KPI standards. Required qualifications include a Diploma or Degree in IT and preferably at least 1 year of experience in a service desk environment. Knowledge of troubleshooting Email, Microsoft 365, VPN, Active Directory, and mobile devices is essential.