IT Helpdesk Technician II – Remote & Network Support

SCALABLE OS CORP.; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

SCALABLE OS CORP. is seeking a Technician II to provide end-user IT support for computer, network, and hardware issues. You will identify, research, and resolve problems of moderate complexity, responding to requests via phone, email, and chat, and documenting resolutions in our systems.

You should have 3+ years of helpdesk experience with Microsoft technologies, Active Directory, and Linux. Familiarity with VoIP, firewalls, VPNs, security software, and strong communication skills are required

Qualifications

• 3+ years of helpdesk/IT support experience.
• Experience with Microsoft client/server technologies including Exchange, Office 365, OneDrive, SharePoint.
• Experience with Active Directory and new user creation.
• Proficient in Linux distributions (e.g., Debian, Ubuntu, CentOS).
• Experience with VoIP technologies (FreeSWITCH, Yealink, Grandstream).
• Experience with ISPs, firewalls (Fortinet, Ubiquiti, pfSense).
• Experience with security software for virus protection, spyware, malware, and spam.

Responsibilities

• Provide end-user support for computer, application, system, device, access, and hardware issues.
• Identify, research, and resolve technical problems of moderate complexity.
• Respond to phone, email, and online requests for technical support.
• Document, track, and monitor problems using applicable systems and tools.
• Coordinate with other teams to resolve user problems.
• Install, upgrade, and troubleshoot Windows OS in domain/workgroup environments.
• Troubleshoot basic networking protocols (DNS, DHCP, VPNs, TCP/IP).
• Troubleshoot Telephony VoIP technologies using industry toolsets.
• Support mobile devices and remote IT support delivery.

Skills

Helpdesk experience

MS technologies

Active Directory

Linux

VoIP

Networking

Security software

Communication

Organization

Team player

Job description

SCALABLE OS CORP. is seeking a Technician II to provide end-user IT support for computer, network, and hardware issues. You will identify, research, and resolve problems of moderate complexity, responding to requests via phone, email, and chat, and documenting resolutions in our systems.

You should have 3+ years of helpdesk experience with Microsoft technologies, Active Directory, and Linux. Familiarity with VoIP, firewalls, VPNs, security software, and strong communication skills are required