Senior Remote Service Desk Engineer — Night Shift

SCALABLE OS CORP.; Manila; A distancia; PHP 360.000 - 600.000; Jornada completa

Descripción de la vacante

SCALABLE OS CORP. remotely supports clients with a senior Service Desk Systems Engineer II. The role focuses on advanced Microsoft 365, virtualization, and core infrastructure, mentoring juniors and driving service quality in a fast-paced MSP environment.

Responsibilities include resolving complex issues, documenting tasks, coordinating with vendors, and ensuring SLAs. A Bachelor’s in IT/CS and 2+ years in IT support are required; after-hours shifts and WFH arrangements apply.

Formación

• 2+ years in IT support or MSP environments.
• Strong Microsoft 365 administration skills.
• Experience with virtualization and remote desktop tech.
• Networking basics: TCP/IP, DNS, DHCP, VPNs.
• Experience with Active Directory and identity mgmt.
• Security, documentation, and ticketing familiarity.

Responsabilidades

• Provide advanced remote support and meet SLAs.
• Serve as escalation point for complex issues.
• Troubleshoot Microsoft 365 (Exchange Online, Teams, Intune, Autopilot).
• Support Hyper-V, VMware, VDI, and remote desktops.
• Resolve backend app server issues and auth problems.
• Collaborate with vendors to resolve client issues.
• Perform root cause analysis and preventive actions.
• Recommend improvements to improve performance and reliability.
• Document environments, procedures, and tickets.
• Mentor junior engineers and share knowledge.
• Use monitoring tools to pro-actively identify issues.
• Follow change management and operational procedures.
• Participate in team meetings and training.
• Support 24/7 service delivery and after-hours shifts.

Educación

Bachelor's degree in IT/CS

Herramientas

ConnectWise Automate

ConnectWise RMM

Azure administration

VMware

Intune

Autopilot

Teams

Descripción del empleo

SCALABLE OS CORP. remotely supports clients with a senior Service Desk Systems Engineer II. The role focuses on advanced Microsoft 365, virtualization, and core infrastructure, mentoring juniors and driving service quality in a fast-paced MSP environment.

Responsibilities include resolving complex issues, documenting tasks, coordinating with vendors, and ensuring SLAs. A Bachelor’s in IT/CS and 2+ years in IT support are required; after-hours shifts and WFH arrangements apply.