Senior IT Support Specialist – Escalations & Networking
OBPO MANAGED SVCS INC
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Job summary
OBPO MANAGED SVCS INC is seeking an experienced L2 Technical Support/Desktop Support professional to join its IT helpdesk. The role requires handling escalated issues from L1, supporting more than 100 users, and delivering reliable technical assistance across Windows, network, and security domains.
You will work with advanced troubleshooting, document RCA findings, and mentor L1 staff to ensure efficient issue resolution and high user satisfaction.
Qualifications
- Minimum 2 years of experience as L2 Technical Support/Desktop Support/IT Helpdesk Tier 2
- Proven experience handling escalated issues from L1 Support
- Experience in handling 100+ users
Skills
Tools
Job description
OBPO MANAGED SVCS INC is seeking an experienced L2 Technical Support/Desktop Support professional to join its IT helpdesk. The role requires handling escalated issues from L1, supporting more than 100 users, and delivering reliable technical assistance across Windows, network, and security domains.
You will work with advanced troubleshooting, document RCA findings, and mentor L1 staff to ensure efficient issue resolution and high user satisfaction.
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