IT Helpdesk Technician

BMG Outsourcing, Inc.; Angeles; Híbrido; PHP 558.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-provided laptop

Free HMO

Company Shuttle

Free meals & Snacks

Welcome Gift + Day 1 Coffee

Generous vacation days

Year-end party

Descripción de la vacante

BMG Outsourcing, Inc. is hiring an IT Helpdesk Technician in Clark Freeport Zone, Pampanga. The role supports clients through multiple channels, resolves hardware, software, and network issues, and maintains IT systems and documentation.

The position is hybrid, full-time, with a work schedule from 7:00 AM to 4:00 PM PHT. The salary ranges from PHP 50,000 to 55,000 per month, reflecting the 2+ years of IT support experience required.

Formación

• 2+ years IT helpdesk or technical support experience.
• Hands-on with MS 365, Windows Desktop/Server, Active Directory, Group Policy, and Office Suite.
• Knowledge of IP networking, DHCP, DNS, Hyper-V, malware detection/removal, and mobile tech.

Responsabilidades

• Provide technical support to clients via phone, email, web, and chat with prompt responses and customer service excellence.
• Diagnose and resolve hardware, software, network, and end-user issues, taking ownership through resolution.
• Support Microsoft 365, Windows environments, AD, Group Policy, and computer systems/networks.
• Manage support tickets, troubleshooting, updates, escalation, and timely closure.
• Coordinate with internal teams, suppliers, and clients to resolve technical concerns.
• Maintain knowledge base articles and support documentation to improve troubleshooting and efficiency.

Conocimientos

Microsoft 365

Windows

Active Directory

Group Policy

Networking

Troubleshooting

Educación

Certificate IV or higher in Information Technology

Herramientas

Best Practice

Zedmed

Genie

VoIP

Descripción del empleo

Take the Next Step in Your Career with BMG Outsourcing!

Join BMG Outsourcing as an IT Helpdesk Technician and support clients by resolving technical issues, maintaining IT systems, and delivering excellent customer service. Apply your expertise in Microsoft technologies, networking, and technical troubleshooting while gaining valuable experience in a global work environment.

Location

Clark Freeport Zone, Pampanga

Work Setup

Hybrid

Schedule

7:00 AM - 4:00 PM PHT

Employment

Full-time

Salary

PHP 50,000 - 55,000

What You'll Do

• Provide technical support to clients through phone, email, web, and chat, ensuring prompt responses and excellent customer service.
• Diagnose and resolve hardware, software, network, and end-user computing issues, taking ownership through resolution.
• Support Microsoft 365, Windows environments, Active Directory, Group Policy, and computer systems and communications networks.
• Manage support tickets, including troubleshooting, documentation, customer updates, escalation, and timely closure.
• Complete assigned technical workshop tasks and coordinate with internal teams, suppliers, and clients to resolve technical concerns.
• Maintain technical knowledge base articles and support documentation to improve troubleshooting and service efficiency.

What We're Looking For

• Certificate IV or higher in Information Technology or a related field, or equivalent qualification, with at least 2 years of IT helpdesk or technical support experience.
• Hands-on experience with Microsoft 365, Windows Desktop and Server, Active Directory, Group Policy, and Microsoft Office Suite.
• Knowledge of IP networking, DHCP, DNS, Hyper-V, malware detection and removal, and tablet and smartphone technologies.
• Excellent written and verbal English communication skills, particularly in phone-based technical support and customer service.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to multitask, work independently, and collaborate effectively under pressure.
• Preferred: Experience supporting medical practice software used by GP and specialist clinics, such as Best Practice, Zedmed, Genie, or similar systems. Knowledge of Apple macOS, VoIP technologies, and a current industry certification are also advantageous.

Why BMG?

Enjoy benefits designed to support your work, well-being, and growth:

• Company-provided laptop + second monitor
• Free HMO
• Company Shuttle
• Free meals & Snacks
• Welcome Gift + Day 1 Coffee
• Generous vacation days, holidays, and sick leave
• Monthly team gratitude celebrations, year-end party, and summer outing
• DOLE-mandated leaves, including maternity, paternity, solo parent, and Magna Carta leave

About BMG

Build your career with BMG Outsourcing, an Australian-owned outsourcing company with offices in Clark and Sydney. We partner with international businesses to deliver high-quality outsourcing solutions while providing professionals with opportunities to work in a global environment, develop their expertise, and grow their careers.

Ready to Join?

Ready to take the next step in your career?