Hybrid IT Helpdesk Technician — Microsoft & Networking

BMG Outsourcing, Inc.; Angeles; Hybrid; PHP 558,000 - 614,000; Full time

Benefits offered by this job

Company-provided laptop

Free HMO

Company Shuttle

Free meals & Snacks

Welcome Gift + Day 1 Coffee

Generous vacation days

Year-end party

Job summary

BMG Outsourcing, Inc. is hiring an IT Helpdesk Technician in Clark Freeport Zone, Pampanga. The role supports clients through multiple channels, resolves hardware, software, and network issues, and maintains IT systems and documentation.

The position is hybrid, full-time, with a work schedule from 7:00 AM to 4:00 PM PHT. The salary ranges from PHP 50,000 to 55,000 per month, reflecting the 2+ years of IT support experience required.

Qualifications

• 2+ years IT helpdesk or technical support experience.
• Hands-on with MS 365, Windows Desktop/Server, Active Directory, Group Policy, and Office Suite.
• Knowledge of IP networking, DHCP, DNS, Hyper-V, malware detection/removal, and mobile tech.

Responsibilities

• Provide technical support to clients via phone, email, web, and chat with prompt responses and customer service excellence.
• Diagnose and resolve hardware, software, network, and end-user issues, taking ownership through resolution.
• Support Microsoft 365, Windows environments, AD, Group Policy, and computer systems/networks.
• Manage support tickets, troubleshooting, updates, escalation, and timely closure.
• Coordinate with internal teams, suppliers, and clients to resolve technical concerns.
• Maintain knowledge base articles and support documentation to improve troubleshooting and efficiency.

Skills

Microsoft 365

Windows

Active Directory

Group Policy

Networking

Troubleshooting

Education

Certificate IV or higher in Information Technology

Tools

Best Practice

Zedmed

Genie

VoIP

Job description

BMG Outsourcing, Inc. is hiring an IT Helpdesk Technician in Clark Freeport Zone, Pampanga. The role supports clients through multiple channels, resolves hardware, software, and network issues, and maintains IT systems and documentation.

The position is hybrid, full-time, with a work schedule from 7:00 AM to 4:00 PM PHT. The salary ranges from PHP 50,000 to 55,000 per month, reflecting the 2+ years of IT support experience required.