Software Application Support Specialist | Onsite | Up to 75K | Sign-On Bonus

Emapta; Mandaluyong; On-site; PHP 762,000 - 912,000; Full time

Benefits offered by this job

Sign-on bonus

HMO coverage

Night differential pay

Onsite Ortigas location

Weekends Off

Salary advance program

Upskilling through Emapta Academy

Job summary

Emapta Philippines is seeking an experienced Software Application Support Specialist to join our onsite team in Ortigas. The role focuses on SQL Server troubleshooting, IPv4 networking, Windows Server administration, and enterprise hardware to resolve incidents and ensure application availability for international users.

The position offers a night shift with weekends off, competitive salary up to PHP 75,000, and a sign-on bonus.

Qualifications

• Minimum 2 years in application/software support or IT help desk.
• At least 1 year hands-on Microsoft SQL Server experience.
• Strong IPv4 networking knowledge and troubleshooting abilities.
• Experience with Windows Server 2022+ and server hardware.
• Excellent English communication and documentation skills.
• Associates degree in CS or related field required.

Responsibilities

• Review and prioritize support tickets on software functionality and databases.
• Troubleshoot application and database issues using SQL queries and scripts.
• Respond to inquiries via phone, email, and alerts.
• Guide users through features and explain solutions clearly.
• Investigate defects, escalate to Tier II when needed.
• Manage cases end-to-end with timely updates and documentation.
• Coordinate with cross-functional teams to resolve issues.

Skills

Microsoft SQL Server

IPv4 networking

Windows Server 2022+

Server-class hardware

Troubleshooting

English communication

Education

Associate degree in Computer Science or related field

Tools

Microsoft Office Suite

Job description

Engineer Business Continuity Through Advanced SQL and Infrastructure Support

Reliable technology powers uninterrupted healthcare operations, and your technical expertise makes that possible. As a Software Application Support Specialist, combine SQL Server troubleshooting, IPv4 networking, Windows Server administration, and enterprise hardware knowledge to resolve complex incidents, protect application availability, and support international users. Join Emapta and contribute to business-critical operations while strengthening your capabilities across enterprise technologies. Experience a long-term global career supported by professional development, meaningful collaboration, competitive rewards, and the exceptional Top 1% workplace experience that ambitious technical professionals deserve.

Your Career at a Glance

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off (with occasional weekend support as needed)
• Salary: Earn up to PHP 75,000 (based on skills, experience, and expertise) + Sign-On Bonus
• Work Setup: Onsite, Ortigas

Exciting Perks Await!

• Competitive Salary Package with sign-on bonus
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Weekends Off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of experience in application support, software support, technical support, IT help desk, or a related field
• Minimum of 1 year of hands-on Microsoft SQL Server experience, including SQL queries, scripting, database investigation, and troubleshooting
• Strong experience in IPv4 networking, with knowledge of IPv6, connectivity troubleshooting, firewalls, switches, routers, and wireless access points
• Hands-on experience with Windows Server 2022 or later, Windows 10, and server-class hardware, including configuration, administration, and troubleshooting in high-availability environments
• Proven ability to independently troubleshoot application, database, server, hardware, and network issues, including Android and iOS devices
• Familiarity with Microsoft Office Suite and Teams; knowledge of fax and telephony technologies is an advantage
• Excellent English communication, analytical, and organizational skills, with the ability to provide phone support, document cases, manage priorities, and resolve technical issues professionally
• Previous call center or customer-facing technical support experience is preferred, along with an Associate degree in Computer Science or a related field and an interest in software and pharmaceutical technology
• Willingness to work permanently onsite in Ortigas

Your Daily Tasks

Application & Technical Support

• Review and prioritize support tickets involving software functionality, Microsoft SQL databases, system performance, and technical issues.
• Troubleshoot application and database issues using established methods, including SQL queries and scripts.
• Respond to technical inquiries through phone, email, and automated system alerts.
• Guide users through software features and explain technical solutions clearly based on technical proficiency.
• Investigate, test, and document software defects, escalating complex issues to Tier II support or technical specialists.
• Manage support cases through resolution, provide timely updates, and document interactions, troubleshooting steps, and outcomes in the Case Management System.
• Coordinate with Support Technicians, Team Leads, Managers, and cross-functional teams to resolve technical issues.

Customer Support

• Deliver professional, empathetic, and solution-focused assistance while maintaining positive customer relationships.
• Escalate unresolved issues appropriately and maintain accurate customer communication and case records.

Product Knowledge & Collaboration

• Stay updated on software functionality, technical requirements, product releases, and troubleshooting best practices.
• Collaborate with team members to ensure consistent, high-quality technical support.
• Perform other related duties as assigned.

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.