IT Helpdesk Specialist - Windows & 365 Support (Onsite)

MicroSourcing; Metro Manila; On-site; PHP 357,000 - 536,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Dependent coverage

Job summary

MicroSourcing is seeking an IT Support Officer (Helpdesk) for onsite dayshift in Ortigas, Pasig. You will be the first point of contact for end users, diagnosing and resolving Windows and Microsoft 365 issues and managing tickets.

You will configure devices, support Intune-managed devices, and handle onboarding/offboarding, AD/Entra ID, and basic networking. Strong English and customer service are essential in a fast-paced environment.

Qualifications

• Minimum 2–3 years of experience in an IT helpdesk or service desk role.
• Strong working knowledge of Windows and Microsoft 365 applications.
• Hands-on experience troubleshooting hardware, software, and connectivity issues.
• Experience with Active Directory / Entra ID (Azure AD), including user account management, permissions, and group policies.
• Good understanding of networking concepts, including DNS, DHCP, and VPN troubleshooting.
• Strong customer service focus and enthusiasm for supporting end users remotely.
• Excellent English communication skills, both written and verbal.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work autonomously and effectively manage priorities in a fast-paced support environment.

Responsibilities

• Serve as the first point of contact for IT support requests and provide timely assistance to end users.
• Diagnose and resolve hardware, software, and connectivity issues involving Microsoft Windows and Microsoft 365 applications.
• Manage and respond to IT support requests through ticketing systems while prioritising issues appropriately.
• Set up and configure computers, mobile devices, peripherals, and user accounts.
• Support Microsoft 365 applications, Intune-managed devices, and user onboarding and offboarding processes.
• Manage user accounts, permissions, and access through Active Directory / Entra ID.
• Troubleshoot basic network connectivity issues involving DNS, DHCP, and VPN.
• Provide remote support and guidance to users across multiple locations.
• Escalate complex or unresolved technical issues to the Senior System Administrator with clear and accurate information.
• Maintain accurate helpdesk, asset, licence, and user records and contribute to the IT knowledge base.
• Follow IT security policies and assist with MFA, VPN, security monitoring, and cybersecurity-related tasks.
• Collaborate with the IT team and contribute to continuous improvement initiatives.

Skills

Customer service

English communication

Analytical thinking

Time management

Autonomous working

Remote support

Tools

Active Directory

ServiceDesk Plus

SharePoint

OneDrive

PowerShell

Intune

Azure

Windows Server

Job description

MicroSourcing is seeking an IT Support Officer (Helpdesk) for onsite dayshift in Ortigas, Pasig. You will be the first point of contact for end users, diagnosing and resolving Windows and Microsoft 365 issues and managing tickets.

You will configure devices, support Intune-managed devices, and handle onboarding/offboarding, AD/Entra ID, and basic networking. Strong English and customer service are essential in a fast-paced environment.