IT Helpdesk/Service Desk Analyst

H2 Software Consulting Services Inc.; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

H2 Software Consulting Services Inc. is seeking a motivated IT Helpdesk / Service Desk Analyst to provide first-line technical support across the organization. You will assist end-users via phone, email, or ticketing system, diagnose issues, and document resolutions.

The role requires a basic understanding of Windows, MS Office, and networking, with 0-2 years experience. Strong communication and customer-focused mindset are essential in a fast-paced environment in Makati.

Qualifications

• Bachelor's degree in IT, CS, or related field preferred.
• 0-2 years IT support/helpdesk experience.
• Basic understanding of Windows OS, MS Office Suite, and networking fundamentals.
• Strong interpersonal, problem-solving, and communication skills.
• Willingness to work in a fast-paced, customer-oriented environment.

Responsibilities

• Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate unresolved issues to higher-level support teams as necessary.
• Maintain accurate documentation of incidents, service requests, and resolutions.
• Support user account management, including password resets and access provisioning.
• Assist with the setup, configuration, and maintenance of IT assets and peripherals.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

Bachelor's degree in IT/CS (preferred)

Tools

MS Office

Windows OS

Job description

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.

Key Responsibilities:

• Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
• Diagnose and troubleshoot hardware, software, and network-related issues
• Escalate unresolved issues to higher-level support teams as necessary
• Maintain accurate documentation of incidents, service requests, and resolutions
• Support user account management, including password resets and access provisioning
• Assist with the setup, configuration, and maintenance of IT assets and peripherals

Key Requirements:

• Bachelor's degree in IT, Computer Science, or a related field (preferred)
• 0-2 years of experience in an IT support/helpdesk environment
• Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
• Strong interpersonal, problem-solving, and communication skills
• Willingness to work in a fast-paced, customer-oriented environment