IT Helpdesk Intern

Payreto; Philippines; Hybrid; PHP 46,000 - 138,000; Part time

Benefits offered by this job

Internship Allowance (Php 250 - Php 0

Job summary

Payreto in the Philippines is seeking an IT Intern to gain hands-on exposure to the IT Helpdesk, system reliability, and user support. You will assist with daily operations and learn through real-world tasks in a supportive team environment.

This internship offers exposure to documentation, asset management, and service management tools such as Service Desk Plus, with opportunities for absorption into the company upon successful completion.

Responsibilities

• Provide daily IT helpdesk support and assist in maintaining system reliability.
• Document IT processes and participate in improvement projects.
• Assist end users with support requests via email, phone or chat.
• Participate in training opportunities to build IT skills.
• Assist IT Helpdesk Associates and Specialists and help with onboarding/offboarding asset management.
• Shadow team members during troubleshooting to learn processes and solutions.

Tools

Service Desk Plus

Job description

What We Offer

• Flexible/Hybrid Work Setup
• Opportunity to be Absorbed
• Open to voluntary and curriculum-based internship

• Internship Allowance (Php 250 - Php 750)
• Flexible/Hybrid Work Setup
• Opportunity to be Absorbed
• Open to voluntary and curriculum-based internship

POSITION OVERVIEW

The IT Intern role provides exposure to IT Helpdesk function. Interns support the team in maintaining efficient IT operations, ensuring system reliability, and delivering quality user support. The role also offers opportunities to gain hands‑on experience in system documentation, and process improvement, fostering a comprehensive understanding of the organization’s IT environment.

MAIN RESPONSIBILITIES

B. Daily Operational Support

C. Process Documentation and Improvement Projects

D. User Support Assistance

E. Training and Development

Additional Duties

• Assist IT Helpdesk Associates and Specialists
• Provide support for resolving routine technical issues under guidance
• Help with hardware setup, software installation, and system configurations
• Shadow Associates and Specialists during troubleshooting to learn processes and solutions
• Assist in updating forms related to onboarding, offboarding and asset management
• Assist with managing and organizing helpdesk tickets
• Document resolved issues and contribute to maintaining the knowledge base
• Ensure equipment and tools needed by the team are properly maintained
• Create or update IT Helpdesk process documents to ensure accuracy and usability
• Participate in process improvement projects aimed at enhancing team efficiency
• Collaborate with team members to gather information for documenting workflows and solutions
• Help respond to basic end-user requests via email, phone, or chat
• Guide users on common tasks, such as password resets or accessing systems
• Support onboarding by preparing devices and accounts for new employees
• Participate in learning opportunities provided by the team
• Gain exposure to IT tools like Service Desk Plus and other IT management systems
• Develop troubleshooting skills and understand IT service workflows
• Assists the Network and System Administrator
• Conducts the monitoring of systems and networks
• Helps and assists in helpdesk concerns
• Helps create documentation for workflows, knowledge bases, and processes
• Asset Management
• Assists the Inventory Management team
• Sources vendors for asset procurement
• Creates comparative analysis documents of products/vendors
• Helps the IT Helpdesk Team/IT Infrastructure Team in other clerical/administrative tasks
• Generates reports, assists and performs other official work as instructed by the immediate supervisor