IT Helpdesk Intern

Payreto; Makati; Hybrid; PHP 2,800 - 8,400; Part time

Benefits offered by this job

Internship Allowance

Flexible/Hybrid Work Setup

Absorption opportunity

Job summary

Payreto is seeking an IT Intern to support the Helpdesk team in a hybrid Manila-based setup. You will learn to resolve routine issues, assist with hardware and software tasks, and help document processes and workflows.

The role offers exposure to IT service management and potential absorption into full-time roles based on performance and business needs.

Qualifications

• Exposure to IT Helpdesk function and end-user support.
• Experience in maintaining basic IT documentation.
• Familiarity with asset management processes.
• Willingness to assist onboarding and offboarding tasks.

Responsibilities

• Assist IT Helpdesk Associates and Specialists with routine issues.
• Support hardware setup, software installation, and configurations.
• Shadow experienced staff to learn troubleshooting steps.
• Update onboarding, offboarding and asset management forms.

Skills

IT Helpdesk support

Documentation

Asset management

User support

Tools

Service Desk Plus

Job description

What We Offer

• Internship Allowance (Php 250 - Php 750)
• Flexible/Hybrid Work Setup
• Opportunity to be Absorbed
• Open to voluntary and curriculum-based internship

The IT Intern role provides exposure to IT Helpdesk function. Interns support the team in maintaining efficient IT operations, ensuring system reliability, and delivering quality user support. The role also offers opportunities to gain hands-on experience in system documentation, and process improvement, fostering a comprehensive understanding of the organization’s IT environment.

POSITION OVERVIEW

MAIN RESPONSIBILITIES

A. Assist IT Helpdesk Associates and Specialists

• Provide support for resolving routine technical issues under guidance.
• Help with hardware setup, software installation, and system configurations.
• Shadow Associates and Specialists during troubleshooting to learn processes and solutions.
• Assist in updating forms related to onboarding, offboarding and asset management.

B. Daily Operational Support

• Assist with managing and organizing helpdesk tickets
• Document resolved issues and contribute to maintaining the knowledge base.
• Ensure equipment and tools needed by the team are properly maintained.

C. Process Documentation and Improvement Projects

• Create or update IT Helpdesk process documents to ensure accuracy and usability.
• Participate in process improvement projects aimed at enhancing team efficiency.
• Collaborate with team members to gather information for documenting workflows and solutions.

D. User Support Assistance

• Help respond to basic end-user requests via email, phone, or chat.
• Guide users on common tasks, such as password resets or accessing systems.
• Support onboarding by preparing devices and accounts for new employees.

E. Training and Development

• Participate in learning opportunities provided by the team.
• Gain exposure to IT tools like Service Desk Plus and other IT management systems.
• Develop troubleshooting skills and understand IT service workflows.
• Assists the Network and System Administrator.
• Conducts the monitoring of systems and networks.
• Helps and assists in helpdeskconcerns.
• Helps create documentation for workflows, knowledge bases, and processes.
• Asset Management
• Assists the Inventory Management team.
• Sources vendors for asset procurement.
• Creates comparative analysis documents of products/vendors.

Additional Duties

• Helps the IT Helpdesk Team/IT Infrastructure Team in other clerical/administrative tasks.
• Generates reports, assists and performs other official work as instructed by the immediate supervisor.