IT Helpdesk Engineer I — Frontline Tech Support

Waystone; Makati; In loco; PHP 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Waystone in Makati, Philippines is seeking an IT Helpdesk Engineer Level 1 to support the IT team with incident management, service desk operations, and project tasks.

The role requires a degree in IT or equivalent, ITIL certification, and at least 2 years in a helpdesk; you will work on hardware, software, mobile devices, and AD, with MFA experience and strong MS Office skills. You’ll collaborate under pressure and contribute to IT policies and disaster recovery testing.

Competenze

• Bachelor's degree in IT or equivalent experience.
• ITIL Certification required.
• Solid knowledge of information technology concepts and practices.
• Any technical qualifications welcomed.

Mansioni

• Handle incidents and requests in the service desk with SLA adherence.
• Escalate tickets and ensure timely updates to users.
• Provide first-level IT support for hardware, software, and mobile devices.
• Stay current with hardware and software to resolve issues quickly.
• Assist in projects and participate in disaster recovery testing.
• Maintain compliance with IT policies and procedures.
• Collaborate with team and communicate effectively under pressure.

Conoscenze

Incident management

Customer service

Communication

Formazione

Degree in IT or relevant experience

ITIL Certified

General IT knowledge

Technical qualifications

Strumenti

MS Office

Active Directory

WebEx

Mobile devices

MFA

Descrizione del lavoro

Waystone in Makati, Philippines is seeking an IT Helpdesk Engineer Level 1 to support the IT team with incident management, service desk operations, and project tasks.

The role requires a degree in IT or equivalent, ITIL certification, and at least 2 years in a helpdesk; you will work on hardware, software, mobile devices, and AD, with MFA experience and strong MS Office skills. You’ll collaborate under pressure and contribute to IT policies and disaster recovery testing.