Round-the-Clock IT Helpdesk Technician

SMS Global Technologies Inc.; Metro Manila; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

SMS Global Technologies Inc. in Metro Manila is hiring a 24x7 Level 1 Helpdesk/Service Desk professional based in the region.

You will deliver frontline technical support via phone, email, and ticketing systems, triaging issues and guiding users through solutions. Ideal for fresh graduates or those with up to 1 year of relevant experience who possess strong communication skills and a customer‑oriented approach.

Formación

• Fresh graduates or candidates with up to 1 year of relevant experience.
• Strong communication skills and customer-oriented mindset.

Responsabilidades

• Provide initial technical support via phone, email and ticketing systems.
• Monitor alerts and incidents and perform basic troubleshooting for hardware, software, and network issues.

Conocimientos

Strong communication

Customer oriented

Fresh graduate / 1 year exp

Descripción del empleo

SMS Global Technologies Inc. is hiring for a 24x7 Level 1 Helpdesk/Service Desk professional based in Metro Manila.
The role involves providing initial technical support via phone, email, and ticketing systems, with monitoring of alerts and incident management across hardware, software, and network issues. Ideal candidates are fresh graduates or those with up to 1 year of relevant experience, possessing strong communication skills and a customer-oriented approach.