IT Helpdesk Engineer (Contractor)

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 446,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an experienced IT Support Specialist to provide day-to-day technical support to end users, manage computers, network devices and printers, and troubleshoot application issues.

The role includes documentation, asset management, server backups, network monitoring, and IT security tasks. Candidates should have strong problem solving, communication skills, and the ability to work after hours when needed.

Qualifications

• Minimum 3 years of relevant experience in IT support roles.
• Solid knowledge of Windows and macOS operating systems.
• Hands-on experience with servers and basic Linux administration is a plus.

Responsibilities

• Provide day-to-day technical support to end users and ensure smooth operation of computers, network devices and printers.
• Troubleshoot and resolve end-user application issues and maintain support documentation.
• Handle asset management and liaise with vendors; manage inventory.
• Maintain office network infrastructure, IT security and antivirus tools.
• Assist with first-level troubleshooting for backups, system monitoring and reporting.

Skills

End-user support

Troubleshooting

Documentation

Asset management

Network troubleshooting

IT security basics

Server backups

Communication skills

Willingness to learn

Education

Diploma or degree in Computer Science/Information Technology

Microsoft Certified/CCNA (plus)

Tools

Windows Server

Linux Server basics

Cisco devices

Firewall/Switch/IP Phones/Wireless controllers

Antivirus tools

Job description

Job Description:

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Requirements:

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 3 years of relevant experience operating in a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills