IT Helpdesk (Remote)

SupportFinity™; Metro Manila; Remote; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Competitive salary package

HMO

Leave cash conversion

Communication allowance

Flexible work schedule

Job summary

SupportFinity™ in Metro Manila is looking for a Helpdesk Support Engineer/Technical Support Engineer L1. The role involves providing technical assistance to clients, troubleshooting issues, and collaborating with the engineering team to deliver project goals effectively.

Ideal candidates will have a Bachelor's degree in Information Technology or Computer Science, experience in technical support, and strong communication skills. The position offers a competitive salary, HMO, and opportunities for career growth.

Qualifications

• Minimum of 6 months to 2 years of relevant experience in technical support.
• Proficient in handling multiple calls and tickets daily.
• Familiarity with structured cabling is advantageous.

Responsibilities

• Provide technical assistance to client end-users and troubleshoot client issues.
• Collaborate with other team members and ensure timely project completion.
• Execute and deliver software patching and manage backups.

Skills

Technical support

English communication

Hardware troubleshooting

Networking

Microsoft 365 support

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Windows Server

Active Directory

Job description

Title: Helpdesk Support Engineer/Technical Support Engineer L1

Department: Technology Operations

Reporting to: IT Manager

Employment Type: Full Time

Company Overview: Cloud Console is a leading provider of innovative IT consulting services and top IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting‑edge technology to our clients, we empower businesses to thrive in the digital age, where 24/7 operations are crucial.

Responsibilities

• Provide technical assistance to client end‑users, ensuring prompt resolution of issues.
• Troubleshoot customer workstation issues, diagnosing and addressing technical problems efficiently.
• Proactively monitor and report on client environments, identifying potential issues and implementing preventive measures.
• Collaborate with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
• Coordinate with the engineering team and project managers to ensure timely project completion.
• Maintain accurate time logs with detailed notes and ensure dependable attendance in the call queue.
• Communicate proactively with team members and leaders regarding daily schedules and task assignments.
• Execute and deliver software patching, backups, alerts, antivirus updates, hardware monitoring, and software installations.
• Assist with special projects as required by the organization.

Qualifications

• Excellent command of the English language, both written and verbal.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• At least 6 months to 2 years of relevant experience in technical support.
• Confidence and comfort in dealing with senior‑level clients from Local and Global (AU and UK).
• Experience in supporting small/medium‑sized businesses and Microsoft 365.
• Good knowledge of Mac, Microsoft Windows, Windows Server, and Networking.
• Proficiency in hardware & software troubleshooting, networking, and Active Directory.
• Familiarity with structured cabling is advantageous.
• Proficient in taking calls and managing ticketing systems, capable of handling up to 5 calls and 10 to 15 tickets daily.
• Skilled in onboarding and offboarding users, managing Active Directory, access control, and Microsoft 365 integration.

Other Requirements

• Reliable internet connection with a minimum speed of 10MBPS.
• Excellent verbal and written communication skills.

What We Offer

• Competitive salary package.
• HMO, leave cash conversion, and communication allowance.
• Positive work environment fostering involvement.
• Innovative technological products.
• Young, professional, goal‑driven team.
• Opportunities for rapid career growth.
• Company-sponsored training, upskilling, and certification.
• Equipment provided.
• Flexible work schedule.