IT Helpdesk

XG TECH PTE.LTD.; Santo Niño 1st; On-site; PHP 240,000 - 360,000; Full time

Job summary

XG Tech in the Philippines is seeking an IT Helpdesk / IT Support Engineer to deliver day-to-day technical support for employees and ensure the smooth operation of the company’s IT systems and office infrastructure. You will set up laptops and accounts, manage onboarding and offboarding, troubleshoot Windows, VPN and network issues, and maintain IT assets and documentation.

The role requires strong communication, a 2–5 year track record in IT support, and the ability to work independently while

Qualifications

• Bachelor's degree in IT, Computer Science or related field.
• 2–5 years of IT helpdesk or desktop support experience.
• Hands-on experience with Windows, Microsoft 365, and basic networking.
• Strong communication and customer-service skills.
• IT certifications (CompTIA, Microsoft, ITIL) are a plus.

Responsibilities

• Provide first-line IT support for hardware, software, network and system issues.
• Set up and configure laptops, desktops, peripherals, software and user accounts.
• Manage onboarding/offboarding, including equipment allocation and account access.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, Wi‑Fi and basic network issues.
• Maintain records of IT assets, licences and user accounts.
• Support office IT infrastructure, including network equipment and meeting room systems.
• Manage IT support requests and escalate complex issues as needed.
• Maintain IT documentation, SOPs and troubleshooting guides.
• Support IT security, endpoint protection and access control measures.
• Assist with IT projects, system upgrades and other IT initiatives.

Skills

Windows OS

Microsoft 365

Active Directory

VPN & Networking

IT Helpdesk Experience

Customer Service

Education

Bachelor's degree in IT/CS

Tools

Laptop setup

IT asset management

Job description

About Company

Founded in 2022, XG Tech is driving the future of smart vehicles. Its mission is to empower the digital transformation of automobiles, moving from distributed computing to a centralized, cross-domain platform.

XG Tech focuses on the intelligent cockpit—the next frontier of differentiation—while seamlessly integrating advanced driving systems. By reimagining cars as mobile living spaces, XG Tech aligns with the evolving trend of vehicles becoming the “third living space.”

Role Summary

We are looking for an IT Helpdesk / IT Support Engineer to provide day-to-day technical support to employees and ensure the smooth operation of the company’s IT systems and office infrastructure.

Key Responsibilities

• Provide first-line IT support for hardware, software, network and system-related issues.
• Set up and configure laptops, desktops, peripherals, software and user accounts for new employees.
• Manage IT onboarding and offboarding, including equipment allocation, account access and asset recovery.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, Wi-Fi and basic network connectivity issues.
• Maintain records of IT assets, equipment, software licences and user accounts.
• Support office IT infrastructure, including network equipment, meeting room systems and other IT facilities.
• Manage and follow up on IT support requests, escalating complex issues to relevant teams or vendors.
• Maintain IT documentation, SOPs and troubleshooting guides.
• Support implementation of IT security, endpoint protection and access control measures.
• Assist with IT projects, system upgrades and other IT-related initiatives as required.

How you will stand out

• Bachelor's degree in IT, Computer Science, Information Systems or a related field.
• 2–5 years of experience in IT helpdesk, desktop support or a similar role.
• Good troubleshooting and problem-solving skills.
• Hands-on experience with Windows, Microsoft 365 and basic networking.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple support requests.
• IT-related certifications such as CompTIA, Microsoft or ITIL are an advantage.