IT Fulfillment Manager

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Iloilo City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Sagility Philippines B.V. Branch Office is seeking an IT Fulfillment Manager to oversee the end-to-end lifecycle of IT assets, including hardware, software, and related equipment, ensuring alignment with business goals, compliance, and cost efficiency.

The role covers asset management in the ITAM system, inventory auditing, procurement collaboration, and delivering high-quality service to internal clients and vendors. Night shift hours 8 PM to 5 AM apply.

Responsibilities

• Oversee the entire lifecycle of IT assets, including hardware and software.
• Manage IT asset allocation and updates within the ITAM system.
• Process and oversee disposal of obsolete or defective hardware and software assets.
• Manage and monitor work-at-home asset retrieval and deployment.
• Provide asset deployment services for both new and existing hardware endpoints.
• Conduct IT inventory audits and scans to ensure program effectiveness.
• Generate and report metrics related to hardware and software inventory to senior management.
• Monitor defective assets and manage warranty claims with local vendors.
• Review hardware and software purchase requests for endpoints.
• Oversee software subscription renewals and evaluate new requests.
• Collaborate with procurement to assess hardware/software system tools and make recommendations.
• Communicate with internal clients and vendors to ensure high-quality service delivery.
• Respond to service requests in a timely manner and provide clear and efficient solutions.
• Responsible for Operation Management.

Skills

ITAM/HAM

ServiceNow Admin

Data Analytics

Reporting

Job description

The IT Fulfillment Manager is responsible for managing the lifecycle of the organization's IT assets, including hardware, software, and related equipment. This role involves developing and implementing strategies to track, manage, and control IT assets effectively. The goal is to ensure alignment with business objectives, compliance, cost efficiency, and risk management.

Duties and Responsibilities:

IT Asset Management

• Oversee the entire lifecycle of IT assets, including hardware and software.
• Manage IT asset allocation and updates within the ITAM system.
• Process and oversee disposal of obsolete or

defective hardware and software assets.

• Manage and monitor work-at-home asset retrieval and deployment.
• Provide asset deployment services for both new and existing hardware endpoints.

Inventory Management and Reporting

• Conduct IT inventory audits and scans to ensure program effectiveness.
• Generate and report metrics related to hardware and software inventory to senior management.
• Monitor defective assets and manage warranty claims with local vendors.

Procurement and Purchase Requests

• Review hardware and software purchase requests for endpoints.
• Oversee software subscription renewals and evaluate new requests.
• Collaborate with procurement to assess hardware/software system tools and make recommendations.

Customer Service

• Communicate with internal clients and vendors to ensure high-quality service delivery.
• Respond to service requests in a timely manner and provide clear and efficient solutions.
• Responsible for Operation Management.

Mandatory Skills: ITAM/HAM, Service Now (Admin level), Data Analytics (Exell Reporting), Reporting,

Note: Shift Timing will be Night Shift - 8 PM to 5 AM (Graveyard).

Thanks & Regards,

Shaik Thanveer Ahamed

@Sagility.com