IT Engineer III (ServiceNow)

Playlist; Mexico; On-site; PHP 7,348,438 - 9,797,918; Full time

Job summary

Playlist seeks a Senior ServiceNow Engineer to scale our enterprise ServiceNow instance, design automations, and drive platform upgrades. You will craft runbooks for upgrades, implement integrations, and maintain security baselines while partnering with IT and security teams.

The role focuses on ITSM/ITOM/CMDB, workflows, and REST/SOAP integrations within a growing organization. CAD certification is required, CSA/CIS preferred.

Qualifications

• Senior-level ServiceNow engineering with platform architecture ownership.
• Proven automation design across cloud-based SaaS environments.
• Advanced hands-on ServiceNow development and administration.

Responsibilities

• Develop and document improvements for the ServiceNow platform (ITSM, ITOM, CMDB).
• Build workflows, forms, rules, automations, and custom UIs to extend capabilities.
• Ensure security baselines and governance; manage upgrades and hygiene.

Skills

ServiceNow

Automation

Cloud integrations

REST APIs

CAD

Tools

Flow Designer

Business Rules

Scripted REST APIs

Now Experience

Portal

Job description

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

About The Team:

We are looking for a new IT Engineer III to join our team! You are a seasoned ServiceNow (SNOW) developer/engineer comfortable with advanced configuration, scripting, and integrations across the ServiceNow platform. You will focus your time on contributing your expertise in scaling our ServiceNow instance across the organization, and creating runbooks for how we handle platform upgrades, new module rollouts, and future acquisitions.

The IT Engineering team is responsible for the configuration and maintenance of Playlist enterprise-wide software systems such as email, collaboration tools, office networks, identity & authentication, and so on. This team focuses on continual improvement and efficiency through IT automation practices and partners with the business to resolve configuration or workflow pain points. This position will report to the manager of Enterprise Security and Engineering.

The Role You’ll Play

• Developing, documenting and recommending plans for improvements in our ServiceNow platform, including ITSM, ITOM, and CMDB modules
• Building and configuring workflows, forms, business rules, and automations, and developing portals, scripts, and custom UIs to extend platform capabilities and improve the user experience
• Ensure our ServiceNow instance adheres to our defined security baselines and governance standards, and implement continued improvement practices such as customizations, upgrades, patching, and scoped application hygiene
• Drive requirements gathering through execution, including work breakdowns and task tracking, assist with regular stakeholder communication and cross-functional coordination to keep projects on schedule and address roadblocks as they arise
• Serve as primary point of contact for ServiceNow vendor management, leading vendor calls and driving resolution of support tickets with ServiceNow

Experience You Bring

• Senior-level ServiceNow engineering expertise, with demonstrated ownership of platform architecture, integrations, administration, and workflow design within complex or high-growth organizations.
• Proven track record of designing and implementing automations across cloud-based SaaS technologies.
• Advanced hands-on experience developing and administering the ServiceNow platform, including Flow Designer, Business Rules, Client Scripts, Automated Test Framework, ACLs, Scripted REST APIs, and related capabilities.
• Advanced knowledge in the following technologies:
• Cloud Management experience, especially Azure and AWS
• ServiceNow ITSM, ITOM, CMDB, and Service Portal / Now Experience configuration
• ServiceNow Integration Hub, REST/SOAP web services, and Glide APIs for third-party integrations
• Identity management, Single Sign-On
• Strong sense of personal time management, task management, and documentation
• Experience owning and driving technical efforts, providing technical guidance, and mentorship to junior teammates
• Experience in developing, contributing, and executing on short and long-term roadmaps
• Expertise working with APIs to integrate systems
• SNOW Certified Application Developer (CAD) certification required; SNOW Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) certification(s) strongly preferred
• Familiarity with common Information Security and Information Technology frameworks, standards, compliance, and regulations (including but not limited to: ITIL, COBIT, NIST, ISO, CIS 20, PCI, GDPR, HIPAA, SOX, HITRUST)
• Knowledge of ISO27001/27002, PII, PHI, financial data regulations, data residency requirements, and international regulatory aspects pertaining to sensitive information
• Excellent oral and written communication and documentation skills, including capability of presenting technical information to non-technical audiences

Equal Opportunity Statement

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Note

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.