Application Engineer – ServiceNow HRSD

GlobexPeople; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

GlobexPeople is seeking an Application Engineer – ServiceNow HRSD to design, develop, configure, and support HRSD solutions on the ServiceNow platform. The role emphasizes platform enhancements, workflow automation, CI/CD lifecycle support, API integrations, and enterprise adoption of HRSD capabilities.

You will collaborate with product, business, and technical teams to deliver scalable, compliant HRSD implementations aligned with enterprise architecture and operational goals.

Qualifications

• Strong experience with ServiceNow platform and HRSD module.
• Hands-on experience with Flow Designer, ATF, catalog development, API testing and integrations, Azure DevOps, and CI/CD lifecycle management.
• Understanding HRSD processes and ServiceNow platform architecture.
• Knowledge of Azure fundamentals and DevOps methodologies.

Responsibilities

• Configure, develop, and support ServiceNow HRSD applications and workflows.
• Design and implement HRSD catalog items, flows, forms, and case management solutions.
• Develop and maintain Flow Designer solutions and automation capabilities.
• Support end-to-end catalog development and deployment activities.
• Perform enhancements, defect fixes, and platform optimization activities.
• Implement tools, standards, and processes to support a robust and scalable ServiceNow platform.
• Ensure alignment with enterprise architecture, application strategy, and business objectives.
• Develop and document platform engineering standards and best practices.
• Support governance and continuous improvement initiatives across ServiceNow environments.
• Support CI/CD lifecycle management and deployment coordination.
• Build and maintain deployment pipelines and automation processes.
• Coordinate deployment activities across multiple product and engineering teams.
• Develop and maintain Automated Test Framework (ATF) solutions for HRSD processes.
• Support API testing, deployment, and integrations with external systems.
• Ensure reliability and quality of HRSD processes and ServiceNow platform integrations.
• Troubleshoot integration and deployment issues across environments.
• Collaborate with multiple product teams, architects, and stakeholders.
• Communicate new platform capabilities, updates, and process improvements to users.
• Support enterprise adoption initiatives and user enablement activities.
• Participate in solution discussions, requirement gathering, and technical planning sessions.

Skills

ServiceNow HRSD

Flow Designer

ATF

Catalog development

API testing

Azure DevOps

CI/CD lifecycle

HRSD processes

ServiceNow architecture

Azure fundamentals

Job description

Application Engineer – ServiceNow HRSD

Summary

The Application Engineer – ServiceNow HRSD is responsible for designing, developing, configuring, and supporting Human Resources Service Delivery (HRSD) solutions within the ServiceNow platform. The role focuses on platform enhancement, workflow automation, CI/CD lifecycle support, API integration, and enterprise adoption of HRSD capabilities. The engineer collaborates closely with product teams, business stakeholders, and technical teams to deliver scalable and compliant ServiceNow solutions aligned with enterprise architecture and operational goals.

Responsibilities

ServiceNow HRSD Development & Support

• Configure, develop, and support ServiceNow HRSD applications and workflows
• Design and implement HRSD catalog items, flows, forms, and case management solutions
• Develop and maintain Flow Designer solutions and automation capabilities
• Support end-to-end catalog development and deployment activities
• Perform enhancements, defect fixes, and platform optimization activities

Platform Engineering & Governance

• Implement tools, standards, and processes to support a robust and scalable ServiceNow platform
• Ensure alignment with enterprise architecture, application strategy, and business objectives
• Develop and document platform engineering standards and best practices
• Support governance and continuous improvement initiatives across ServiceNow environments

CI/CD & DevOps Support

• Support Continuous Integration and Continuous Delivery (CI/CD) lifecycle management
• Utilize Azure DevOps for story tracking, deployment coordination, and release management
• Build and maintain deployment pipelines and automation processes
• Coordinate deployment activities across multiple product and engineering teams

Automated Testing & Integration

• Develop and maintain Automated Test Framework (ATF) solutions for HRSD processes
• Support API testing, deployment, and integrations with external systems
• Ensure reliability and quality of HRSD processes and ServiceNow platform integrations
• Troubleshoot integration and deployment issues across environments

Stakeholder & Cross-Functional Collaboration

• Collaborate with multiple product teams, architects, and stakeholders
• Communicate new platform capabilities, updates, and process improvements to users
• Support enterprise adoption initiatives and user enablement activities
• Participate in solution discussions, requirement gathering, and technical planning sessions

Qualifications

Technical Skills

• Strong experience with ServiceNow platform and HRSD module
• Hands-on experience with:
  • Flow Designer
  • Automated Test Framework (ATF)
  • Catalog Development and Deployment
  • API Testing and Integrations
  • Azure DevOps
  • CI/CD processes and lifecycle management
• Understanding of HRSD processes and ServiceNow platform architecture
• Knowledge of Azure fundamentals and DevOps methodologies

Functional Skills

• Experience coordinating with multiple product and engineering teams
• Strong troubleshooting and problem-solving skills
• Experience supporting enterprise-scale platform implementations
• Understanding of platform governance and operational processes

Preferred Skills

• Experience with additional ServiceNow modules such as:
  • ITSM
  • CMDB
• Exposure to enterprise integration frameworks and API management
• Knowledge of Agile delivery methodologies and release management practices

Soft Skills

• Strong communication and stakeholder management skills
• Ability to work collaboratively within cross-functional teams
• Consensus-building and coordination capabilities
• Strong documentation and organizational skills