Software Developer (ServiceNow)

Risewave Consulting Inc.; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health Insurance, HMO

Work from Home

Job summary

A leading consulting firm is seeking a ServiceNow Developer II based in Quezon City, Philippines. The role involves designing and maintaining the ServiceNow ecosystem and ensuring internal processes are efficient. Candidates should have at least 5 years of software development experience, 2 years in ServiceNow, and 3 years in application support. The company offers government-mandated healthcare benefits and the possibility of working from home.

Qualifications

• Minimum of 5 years of software development experience.
• At least 2 years of direct experience in ServiceNow solution design and implementation.
• At least 3 years of experience in application support.

Responsibilities

• Conduct interviews to gather and document requirements.
• Evaluate requirements against current software capabilities.
• Build and update system configurations.
• Troubleshoot and resolve reported incidents.
• Maintain technical proficiency in assigned applications.

Skills

Platform Experience

ServiceNow Expertise

Technical Skills

Excellent communication skills

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Job description

The Role

As a ServiceNow Developer II, you will play a critical role in designing, configuring, and maintaining our ServiceNow ecosystem. You will bridge the gap between business requirements and technical execution, ensuring that our internal processes are as sustainable and efficient as the products we manufacture.

Key Responsibilities

Software Development & Configuration

• Requirement Gathering: Conduct interviews with business process teams and project requestors to capture and document comprehensive requirements aligned with organizational standards.
• Gap Analysis: Evaluate requirements against current software capabilities; identify custom development needs versus configurable features and categorize by complexity.
• System Configuration: Build and update system settings and workflows. Identify reusable configurations to drive efficiency across various global business units.
• Quality Assurance: Design and execute scenario-based testing, resolve defects, and support stakeholders during User Acceptance Testing (UAT).

Software Maintenance & Support

• Incident Management: Troubleshoot, reproduce, and resolve reported incidents. Recommend long-term fixes and ensure all resolutions comply with established SLAs.
• Request Management: Assess user requests for feasibility and effort, delivering solutions that align with user needs and timeline commitments.
• Application Ownership: Maintain technical proficiency in assigned applications, staying ahead of new features, updates, and enhancements to ensure optimal performance.
• Maintain regular touchpoints with stakeholders and vendors to identify process gaps.
• Analyze trends to recommend preventive and corrective actions for recurring issues.

Qualifications

• Platform Experience: Minimum of five (5) years of software development experience across any platform (Web, Mobile, or Desktop).
• ServiceNow Expertise: At least two (2) years of direct experience in ServiceNow solution design and implementation.
• Support & Maintenance: At least three (3) years of experience in application support (Incident/Request Management, Escalation, and Troubleshooting).
• Technical Skills: Strong understanding of workflow automation, system configuration, and requirement validation.
• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Preferred Skills

• Excellent communication skills for interacting with global business teams and vendors.
• A proactive approach to identifying system optimizations and reusable configurations.
• Familiarity with HVACR or industrial technology environments is a plus.

Benefits

Government Mandated Benefits

• Health Insurance, HMO

Work-Life Balance

• Work from Home